While a lot of people were enjoying the Memorial Day weekend, our crew was on site handling an emergency shutdown......and they knocked it out of the park. ๐ฉท
The customer had a failure on their condenser water loop. The isolation valves had failed and couldn't be properly shut and there was no way to drain the system down to work on it. That left them in a real bind, looking at the possibility of losing cooling to a very important facility.
After speaking with the customer and understanding exactly what he needed, I was able to put a plan together and get everything moving forward.
We welded in a 2-inch drain and had it wet-tapped so the system could be properly drained, then replaced all four 14-inch butterfly valves with gear operators. We coordinated the whole thing start to finish and restored cooling to the facility without them ever really noticing it had been down.
A job like this doesn't come together because of one person, it takes a team.
From our office personnel who got everything ordered and scheduled, to the truck driver who drove all the way up to New Jersey to pick up the valves, to our welder who got the drain installed immediately to the techs who stepped up and gave part of their holiday weekend to see it through, and to my vendor contacts who came through when we needed them. I'm thankful for every one of them.
My biggest thanks goes to the customer, for giving us the opportunity and trusting we'd get this handled with no headaches. That trust means everything, and I'm confident we delivered.
At the end of the day, that's the whole job take care of the customer.ย ๐ช
One quick piece of sales advice that I truly believe can increase your total sales significantly:
Follow up.
Follow up on open leads.
Follow up on quotes you already sent.
Follow up with the people you met and never got back around to.
A lot of sales are not lost because the customer said no.
They are lost because nobody stayed on top of it.
People get busy. Projects get pushed to the side. Budgets change. Priorities shift.
A simple follow-up keeps you in the conversation, in the thoughts.
Sometimes it is as simple as:
โJust wanted to follow up and see where this stands. Please let me know if there is anything else I can help with.โ
That one habit alone can add a lot of value.