Proton Support

We’re here to help and answer your questions about @protonmail @protonvpn @protondrive @proton_pass, & @protonwallet.

🗓️ Available weekdays from 8am-6pm CET.

[Proton Support @ProtonSupport]

@63green Please report this through the in-app 'Report a bug' option along with your app logs so the team can look into it. Keep in mind that you’re using an iOS beta, which is pre-release software and can cause compatibility and performance issues.

[Proton Support @ProtonSupport]

@grand_blek If you are unable to redeem the student discount through Student Beans, reach out to us in a support request here: https://t.co/IfQfWyMf9J, so we can help.

[Proton Support @ProtonSupport]

@blorkhi A Lumo API is on our roadmap. Stay tuned for any news and updates on this.

[Proton Support @ProtonSupport]

@Alfredo7251 There is indeed an option to sync across devices: https://t.co/2l7divVTJV

[Proton Support @ProtonSupport]

@drvictorian This should not be the case. Are you getting any error messages?

Please contact us at https://t.co/ZLKHI56hER with more details and screenshots so we can help.

[Proton Support @ProtonSupport]

@john31337 Hi. Adding and verifying a recovery method on your account or subscribing to a paid plan will lift the restrictions set on your account. If the problem persists, send us a DM with your username so we can look into it. https://t.co/gYMWNy27QB

[Proton Support @ProtonSupport]

@cocopas80 It's currently available on iOS and at https://t.co/6dSCUc14Sd. We'll add your +1 for implementing it on Android as well.

[Proton Support @ProtonSupport]

@imhogast We are actively working on it. More info on our journey towards a Linux client available here: https://t.co/RgVmIABu93

[Proton Support @ProtonSupport]

@jezzle9 You're welcome!

[Proton Support @ProtonSupport]

Hi! Proton Pass is a password manager, not just a standalone 2FA/TOTP app. Your passwords, passkeys, aliases, and 2FA codes are securely stored and synced across your devices, which requires a Proton account. If you only need 2FA, Proton Authenticator can be used without an account.

[Proton Support @ProtonSupport]

That's expected behavior with TOTP. Codes are time-based, but there's a small validity window to account for clock differences and network delays between your device and the service you're logging into. So a code may remain valid briefly after the timer reaches zero. More details here: https://t.co/P1NLMQL4Fj

[Proton Support @ProtonSupport]

@teddybearisms We'll add your +1 internally. Thanks for the feedback.

[Proton Support @ProtonSupport]

@umibo_ozu We're sorry to see that. Please contact us through 'Report an issue' option in the app menu and make sure to share the logs with us so we can further investigate.

[Proton Support @ProtonSupport]

@vi_malik17 Can you share the ticket number with us here or in a DM please? https://t.co/gYMWNy27QB

[Proton Support @ProtonSupport]

@capt_petabyte Thank you for the request. Kindly note that this is currently on our roadmap and our team is working on improving the Linux App. Read more on the following link: https://t.co/5cWrvGPpEx

For updates, make sure to follow our blog and social media channels.

[Proton Support @ProtonSupport]

@viriato1109 DM us your Proton username or ticket number, so we can check up on the status of your request. Thank you in advance! https://t.co/gYMWNy27QB

[Proton Support @ProtonSupport]

@TheGrumpasaurus Please file a bug report as previously instructed so we can look further into the issue and help you troubleshoot. Once you've submitted the bug report, you can share your ticket number with us here.

[Proton Support @ProtonSupport]

@DeadlyOP017 Your case will be assigned to one of our advisors as soon as possible. In the meantime, please refrain from submitting additional replies to the ticket until you receive a response from an advisor. Thank you for your patience!

[Proton Support @ProtonSupport]

We're continuously improving the way Lumo responds to queries. That said, you can use the thumbs down button to share your input with us regarding any inadequate responses. Our team is looking into these reports in order to further improve the quality of the answers in the future.