Rachel Provan

Customer Success Leadership Coach - I help new CS leaders set strategy, lead teams with integrity, and close their laptops at 5pm.

[Rachel Provan @provansuccess]

New Episode! "From Junk Drawer to Revenue Engine: How Psychology Transforms CS Teams"

Tired of being treated like the company's junk drawer? Frustrated that executives don't see the strategic value …

Player links & show notes: https://t.co/S89GIoCDNg

[Rachel Provan @provansuccess]

5 Star Review: Finally a helpful cs podcast!

"Super practical tools and takeaways that can be implemented in any CS role, I really enjoy listening" https://t.co/zwf0qwEmPY

[Rachel Provan @provansuccess]

New Episode! "Mind Games: Using Psychology to Boost Customer Success"

Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to? No, it’…

Player links & show notes: https://t.co/xn5aja7IRN

[Rachel Provan @provansuccess]

@Ember_Tech your app is broken. Also this is a mug. It should not require a log in or privacy acceptance.

[Rachel Provan @provansuccess]

New Episode! "When You’re Promoted Above Your Peers"

Just got that big promotion and now you're leading your former peers? Feeling overwhelmed by the sudden shift in responsibilities and relationshi…

Player links & show notes: https://t.co/rxkKgnLkMU

[Rachel Provan @provansuccess]

New Episode! "Helping Sells - Mastering the Art of Consultative Customer Success"

Send us a Text Message. Have you ever struggled to get customers to see things your way, even when you know you're r…

Player links & show notes: https://t.co/rvwdYhvzj7

[Rachel Provan @provansuccess]

New Episode! "Onboard Yourself Like a Leader - The Ultimate 30-day Checklist"

Send us a Text Message. Are you starting a new CS leadership role and feeling overwhelmed? Do you want to make a great f…

Player links & show notes: https://t.co/zK5cQABGQa

[Rachel Provan @provansuccess]

New Episode! "Gainsight's Easton Taylor on the Power of Human-First Leadership"

Send us a Text Message. Are you struggling to balance business results with employee well-being? Do you wonder how to …

Player links & show notes: https://t.co/8LMeloVrFZ

[Rachel Provan @provansuccess]

New Episode! "Outsource Your Brain: Productivity Tools for Customer Success Professionals"

Send us a Text Message. More customer success leaders than ever report being overwhelmed by the never-endin…

Player links & show notes: https://t.co/HoF2f56K7m

[Rachel Provan @provansuccess]

New Episode! "The Hidden Cost of Task Switching"

Do you struggle to stay productive amidst constant task switching? Join Rachel as she delves into the major issue of task and channel switching. Disc…

Player links & show notes: https://t.co/05rhqwCDGm

[Rachel Provan @provansuccess]

we spend so much time trying to improve our weak spots which is good,

But we forget to double down on what's working And that's one of the best ways to get results!

Learn how to maximize your impact on this week's episode of Psychology of Customer Success!

[Rachel Provan @provansuccess]

New Episode! "The Secret Weapon for Getting Raises and Promotions"

Are you overlooking your biggest accomplishments? Discover a powerful tool to help you track, quantify, and showcase your achieveme…

Player links & show notes: https://t.co/n6FmIsw87v

[Rachel Provan @provansuccess]

How to Quantify Revenue and Showcase Your Value in 2024
#QuantifyRevenue #ShowcaseYourValue #BusinessSuccess #ProfessionalGrowth #RaisesAndPromotions #SmallImprovements #BusinessTips #CareerAdvice #CompanyValue #PersonalAchievement

[Rachel Provan @provansuccess]

New Episode! "What it Takes to Make it to Executive Leadership"

Struggling to adapt to changes in your CS Leadership Role? Feel like you’re always dealing with problems outside of your control? Join…

Player links & show notes: https://t.co/YvUdM9VWL5

[Rachel Provan @provansuccess]

New Episode! "How to "Manage Up""

Managing up isn't what you think... Do you ever feel like your boss just doesn't "get it"? It's time to get on the same page and rebuild your working relationship f…

Player links & show notes: https://t.co/Q5bkOG2TMx

[Rachel Provan @provansuccess]

5 Star Review: Knitting analogies!

"You already had me on psychology and CS leadership, but then you add in the gym analogies and the knitting — I love this podcast!"

[Rachel Provan @provansuccess]

New Episode! "The Loyalty Trap: Are You Fooling Yourself?"

Are your "best customers" actually as loyal as you think? Or could it just be a matter of convenience? Join me as I talk to the brilliant A…

Player links & show notes: https://t.co/hSgEHSLAU0

[Rachel Provan @provansuccess]

New Episode! "The Psychology of Customer Onboarding"

Is your onboarding process falling flat? Are you struggling with low adoption rates despite your best efforts? It's time to rethink your approach…

Player links & show notes: https://t.co/XuOdjgZ6zf

[Rachel Provan @provansuccess]

How Your Brain Chooses What to Remember: The Science of Attention
#MemoryRetention #AttentionScience #BrainProcessing #InformationFiltering #MemoryTechniques #FocusAndConcentration #CognitiveFunctions #LearningStrategies #Neuroscience #BrainPower

[Rachel Provan @provansuccess]

Is it Realistic to Expect Perfect Compliance with Goals? 🤔

Cheat days aren't just for diets! They can do wonders for your career!

#goals #leadership #psychology