Dimitris Psarris

Management Consultant. Senior Partner at @BainandCompany. Views my own.

[Dimitris Psarris @psarrisd]

Great discussion at #DelphiForum on Customer Experience in the Age of AI.

The next battleground is no longer what happens on your channels — it's what happens before customers ever reach them.
Customer experience is not a service metric. It's a growth strategy.
#CX #AI #Banking

[Money Review @Money_Review_]

Δ. Ψαρρής (Bain & Company): Νικητές θα είναι όσοι επενδύσουν στρατηγικά μέσα στην αβεβαιότητα. #moneyreview
https://t.co/ak2HwZLjPJ

[Dimitris Psarris @psarrisd]

At the M&A Summit by Money Review & @Kathimerini_gr I shared views on how macro shifts, changing strategic priorities, and emerging technologies are shaping investor decisions and where we see value creation heading next.

More in @BainandCompany’s report: https://t.co/veOUo5fBO2

[Dimitris Psarris @psarrisd]

Customer experience isn’t a function or simply a good digital experience - it’s a strategic imperative and a source of competitive advantage. At the #DelphiForum, we discussed how CX, AI, and emotional connection are redefining value. Leading in NPS = 3.5x higher TSR.

[Dimitris Psarris @psarrisd]

The Economist’s Charlemagne nailed it this week

[Dimitris Psarris @psarrisd]

M&A in 2025: A turning point?

At the M&A Roundtable by Masouros Law & Legal 500, we discussed signs of recovery and how AI, automation & renewables are reshaping dealmaking.

🔗 Bain’s M&A Report: https://t.co/ofiI23rlbL

#Mergers #PrivateEquity #AI #M&A

[Dimitris Psarris @psarrisd]

Across all industries, leading companies are meeting the moment: They’re building generative AI capabilities, testing ideas, and unlocking real value for employees, customers, and the bottom line. Read their stories. https://t.co/I6hxkPaLeW

[Dimitris Psarris @psarrisd]

With a bold vision to enhance online education through AI, Multiversity is leading an innovative transformation by powering a 24/7 student support system. Discover the impact of their journey to the forefront of AI in education. https://t.co/p1N0KisztZ https://t.co/fqCpCSIWLG

[Dimitris Psarris @psarrisd]

With its pioneering launch of an AI-powered chatbot, Banca Investis is leading the way as the first bank in Italy to deploy a comprehensive generative AI solution for private customers. https://t.co/AhSjvnJfTD https://t.co/AvnV5wLMQu

[Dimitris Psarris @psarrisd]

Bain's 2024 Technology Report examines AI’s sweeping impact on industry structure, enterprise value, data centers, geopolitical trading blocs, software, services, business opportunities, and resource and talent. https://t.co/1fnfsbaATc https://t.co/2dFUfJRdzU

[Dimitris Psarris @psarrisd]

We are hosting this year's Bainworks in Athens. Bainworks is an international case study workshop for students who want to accelerate their career. Applications are now open: https://t.co/cbVFYXaeLM

[Dimitris Psarris @psarrisd]

Great to have joined the M&A summit by Money Review. Despite a 15% decline in '23, resilient buyers & strong capital promise a robust '24. Our research shows frequent acquirers achieve greater long-term returns. Check our 2024 Global M&A Report: https://t.co/Z6m8FQTVsA

[Dimitris Psarris @psarrisd]

I had the honor to chair a discussion on customer centricity at the @delphi_forum and present @BainandCompany's 2024 study on customer experience in Financial Services.
Customers promote the companies that recognize that the strategy of loving your customers is simply unbeatable

[Dimitris Psarris @psarrisd]

In this webinar recording, Katrina Cuthell, Priscilla Dell'Orto, and Alessandro Magarini Montenero share insights on how traditional institutions can utilize their customer-centric mission and other leading #banking practices to win customers back. https://t.co/54dcIW3Ho1

[Dimitris Psarris @psarrisd]

Artificial intelligence is inspiring a surge of investments, stabilizing global venture capital activity and bolstering US funding growth. My colleagues Andre Fernandes and Alice Leonard share key insights on global #VC activity in Q2. https://t.co/svtvZnGLky

[Dimitris Psarris @psarrisd]

Retail investors account for half of all wealth globally. Find out why alternative funds have them in their sights in our Global Private Equity Report. https://t.co/SsIF3WS4c9

[Dimitris Psarris @psarrisd]

On March 2, join Global Private Equity Chairman Hugh MacArthur as he discusses our 2023 Global Private Equity Report in detail, providing insights on the state of the global market and the trends that are changing the industry's landscape. Register now. https://t.co/LjlwJgZaxt

[Dimitris Psarris @psarrisd]

Our 2023 Global Private Equity Report is live! In this report, we examine how macroeconomic uncertainty has put an end to the extraordinary surge in dealmaking over the past several years and explain what you can expect from the challenging year ahead. https://t.co/X3Vc5Cezci

[Dimitris Psarris @psarrisd]

Bain X OpenAI Services Alliance | The Coca-Cola Company CEO https://t.co/LwKDwpU2SD

[Dimitris Psarris @psarrisd]

We are thrilled to announce that Bain & Company has formed a services alliance with OpenAI, the masterminds behind some of the most sophisticated AI models in the world, including ChatGPT. https://t.co/VrH5VEgKMt