@cagan@lissijean@johncutlefish should a SaaS company include the development time spent on either tech debt/bugs/incidents in their financials as CoGS/cost of revenue?
I think it would be interesting to (re)calculate the company gross margin then...
@johncutlefish It's very easy to agree with the statement, but I find it very hard to reach that conclusion and I am very curious to know how was it reached. How was that discovered? Why is it a valid discovery?