@ocado you really need to look at you our customer service. No email to say our usual reserved slots hadn't been booked. You've dropped all of your loyal customers in the s!!t.
@cackhanded Hi Mark, we are still trying to place Reserved orders, however some of the slots are at full capacity. You will receive an email to confirm if your order has been placed successfully. You will also be able to check the status of your upcoming orders on the website. - Claire G
@ocado That is a pathetic response. Us smart pass customers wouldn't have booked another slot as we already have one booked! Reinstate the slots and look after your dedicated customers not only
the customers that have resurrected their dormant accounts.
@LPacke We apologise that our Smart Pass members are not experiencing the usual level of service and value they would normally receive but we thank them for their understanding, support and patience in these unique and unprecedented circumstances.- Steve
@Ocado If you'd addressed this scenario in any communications or on your Corona page then I'm sure you'd have fewer people trying to access the website. Keep your annual subscribers updated.
@Ocado Will my regular slot on Tuesday have been automatically booked like usual? I haven't received the usual "your order is placed" email. But also haven't received an email saying there was any change to the usual process.
@Ocado Will my regular slot on Tuesday have been automatically booked like usual? I haven't received the usual "your order is placed" email. But also haven't received an email saying there was any change to the usual process.