PellissippiHelpDesk

Welcome to the Information Technology Support Center HelpDesk at Pellissippi State Community College in Knoxville, TN.

[PellissippiHelpDesk @pstcchelpdesk]

How to compress folders on iPad to save on storage space learn more here: https://t.co/8Paf5FUX7N

[PellissippiHelpDesk @pstcchelpdesk]

Microsoft Research publishes breakthrough in Nature on glass-based data storage that could preserve information for 10,000 years. More information @ https://t.co/QljKpAizFF

[PellissippiHelpDesk @pstcchelpdesk]

A friendly reminder - Microsoft ended support for Windows 10 on October 14, 2025, meaning it no longer receives free security updates, feature updates, or technical support.

[PellissippiHelpDesk @pstcchelpdesk]

Want to know some browser shortcuts? Check out this short list for some simple and easy to use time savers.

Ctrl + T (New Tab): Opens a new browser tab
On a Mac Command-T Opens a new browser

Ctrl + N Opens a new window
On a Mac Command-N Opens a new browser window

[PellissippiHelpDesk @pstcchelpdesk]

Did you know that Microsoft just had their 50th Anniversary.
More information @ https://t.co/xuH0U2hAuI

[PellissippiHelpDesk @pstcchelpdesk]

An important update to our password policy Starting October 1, 2024,all new passwords must adhere to the following requirements: Passwords must be at least 16 characters long. Passwords must be a mix of uppercase letters, lowercase letters, numbers, and special characters.

[PellissippiHelpDesk @pstcchelpdesk]

Want to learn more about 4 misconceptions about AI from Microsoft News - https://t.co/8ixsBKItHH

[PellissippiHelpDesk @pstcchelpdesk]

Microsoft has been increasingly moving Windows to the cloud on the commercial side with Windows 365, but the software giant also wants to do the same for consumers. Learn more details at https://t.co/R5pPsX4G3o

[PellissippiHelpDesk @pstcchelpdesk]

A Mac keyboard shortcut:

Command-Y
Keyboard shortcut — select an item (you can even use the Up and Down arrows to navigate to it in Finder view) and then press Command-Y.

[PellissippiHelpDesk @pstcchelpdesk]

Following are 6 basic Windows Keyboard Shortcuts:
Ctrl+Z : Undo. Irrespective of what you are doing, or where you are doing it, Ctrl + Z is a lifesaver.
Ctrl + A : Select All.
Ctrl + C : Copy.
Ctrl + V : Paste.
Ctrl + X : Cut.
Alt + Tab : Switch Screen/Tabs.

[PellissippiHelpDesk @pstcchelpdesk]

The HelpDesk will close at 4:30 pm on Thursday, December 22, 2022, and we will not reopen until 7:00 am on Tuesday, January 3, 2023. Wishing you all Happy Holidays.

[PellissippiHelpDesk @pstcchelpdesk]

Forgot Your Password

Go to https://t.co/51hRFmwhOO
Select “Sign in”
Select “Can’t access your account?”
Select “Work or school account”
Type school email address and characters shown
Enter the MFA Authentication information
Enter the new password

[PellissippiHelpDesk @pstcchelpdesk]

The HelpDesk hours for this summer semester are Monday-Thursday: 7:30 a.m.-5 p.m. and Friday: 7:30 a.m. – 4:30 p.m.

Find more information at our webpage @ https://t.co/MOEdG5qwbz

[PellissippiHelpDesk @pstcchelpdesk]

PSCC was the victim of a ransomware cyberattack on December 5-6, 2021. We have confirmed unauthorized access to one system, but it is possible that others may have been accessed. For more information, please visit our webpage https://t.co/7kicIgqvg2

[PellissippiHelpDesk @pstcchelpdesk]

Updates about network access can be found at https://t.co/uuNXdtGK6F. Please check this webpage frequently."

[PellissippiHelpDesk @pstcchelpdesk]

Please call the HelpDesk for assistance at 865-694-6537.

[PellissippiHelpDesk @pstcchelpdesk]

PSCC Alerts: Network outage Network issues on campus. To access Brightspace, use https://t.co/Q64fJLr1ZK on a personal or cellular network.

[PellissippiHelpDesk @pstcchelpdesk]

Malware, Viruses & Ransomware are now an everyday threat to anyone online.
Please visit our webpage for information on internet safety information - https://t.co/7nYFQ8HBc8

[PellissippiHelpDesk @pstcchelpdesk]

Windows 11's release date is today, but not everyone will get Microsoft's new OS at once. Windows 11 begins rolling out October 5, 2021 but Microsoft has said it might take until mid-2022 for everyone to get the upgrade.

Find out more details at https://t.co/uvjlYOc9Z9

[PellissippiHelpDesk @pstcchelpdesk]

Our Fall 2021 Semester dates will be from August 23, 2021 – December 11, 2021

The HelpDesk business hours this semester:
Monday-Thursday: 7:00am – 7:00pm
Friday: 7:00am – 6:00pm
Saturday: 10:00am – 2:00pm
Sunday: Closed