Cath M

[Cath M @pyjamagirl123]

@Ocado Yes of course I can

[Cath M @pyjamagirl123]

@Ocado Great service from your delivery driver today - friendly & cheerful even in the dark & the pouring rain! 🙂

[Cath M @pyjamagirl123]

@KMarlez Very true!! 😀😀😀

[Cath M @pyjamagirl123]

@MayorOfWY First Bus not cutting services would be an improvement. 508 service linking Halifax, Bradford & Leeds reduced to hourly, even at peak times. This is no good for commuters & is why people use their cars. We need frequent & reliable services across the whole of W Yorkshire

[Cath M @pyjamagirl123]

@My_Metro Fabulous service from your customer service team today who helped me get down the stairs with my luggage at Central Station. Thank you! 🙂🙂

[Cath M @pyjamagirl123]

@Ocado Great service today from Alannah & Jamie when part of my order was missing. Thank you for your help in resolving this so quickly & getting my missing items delivered 🙂

[Cath M @pyjamagirl123]

@Ocado Hi Tony, thank you. I really wish this would change though as it happens time after time. I'm not convinced that your warehouse staff take any notice of the feedback. It really does let Ocado down, its the only thing I can fault you for.

[Cath M @pyjamagirl123]

@Ocado Let down again by poor packing. I don't understand why soft bread items always seem to be under heavy bottles or why boxes which should be flat are tipped on their side. I know I can get a refund but that's not the point. I want the food I order to be in a usable condition

[Cath M @pyjamagirl123]

@FirstWestYorks Thank you

[Cath M @pyjamagirl123]

@FirstWestYorks please can you let me know where I can find the revised timetable for the 508 service from 2 April. All it says on your website is that it's reducing to hourly. Thank you

[Cath M @pyjamagirl123]

@nsandihelp Thank you for your help today

[Cath M @pyjamagirl123]

@nsandihelp Hi, I'm trying to send a DM but it won't allow me. Do you know why? Thanks

[Cath M @pyjamagirl123]

@nsandihelp Thank you. I've got the bond numbers, can I include those on the form? Or is it better to send a letter? I think the bonds are in 3 people's names

[Cath M @pyjamagirl123]

@nsandihelp No, I've no idea what the account details are & I doubt they're up to date

[Cath M @pyjamagirl123]

@nsandihelp Thank you but it won't send for some reason. I need some info on some old premium bonds I've found. Do I write to your Sunderland address with the details? Thanks

[Cath M @pyjamagirl123]

@JudithCummins

[Martin Lewis @MartinSLewis]

10 days ago I sent Chancellor @Jeremy_Hunt a letter (below) asking him to postpone the govt's 20% increase in energy bills on 1 April.

Since, SEVENTY major charities (below), & the energy industry trade body have signed up to support the letter.

IF YOU SUPPORT THE CALL PLS RT

[Cath M @pyjamagirl123]

@Ocado Fantastic service yet again from your Twitter team. Always really quick to help & sort things out when something goes wrong. Shout out to Alannah for her help & understanding response today 👏🙂

[Tracy Brabin WY 🌹 @TracyBrabin]

We’ve had enough.

@TPExpressTrains should be stripped of their franchise.

RT if you agree! @MayorOfWY

[Cath M @pyjamagirl123]

@SupportEvri Hello, I need to contact you about a missing parcel but your automated chat doesn't provide the information I need. Please can you provide a tel number or email address. Thanks

[Cath M @pyjamagirl123]

@KMarlez @Ocado Ocado - maybe if you went back to putting frozen items in a separate bag instead of the driver having to add them to already packed bags, things like this wouldn't happen. It's a ridiculous policy that doesn't work for your customers.

[Cath M @pyjamagirl123]

@KMarlez @Ocado I have to agree. I regularly receive items that are squashed or broken due to poor packing/handling. Surely whoever is packing would have the sense to take care with items like this? Refunding isn't good enough, what customers want is to receive their order in a usable condition.