Qbox.io

Hosted Elasticsearch and Enterprise Search. Free 24/7 Support

[Qbox.io @qboxio]

@MattyB @awscloud Not sure. My guess is that the sales team actively thwarted my attempts to cure this matter, going back to 2019, gave me assurances that it was cured, lying about it, all while deceiving AWS shareholders into paying them a commission they didn't deserve.

[Qbox.io @qboxio]

2/2 Keep following this handle. Soon, we will publish an explanation for how @awscloud unethically, unprofessionally, and with malice, assassinated our business. If they want your business, they will not hesitate to hold you hostage. I hope regulators will read it.
#regulateaws

[Qbox.io @qboxio]

1 / 1 We at Qbox are pulling the plug on the service tonight. We sincerely wish the best for all of our former customers, and wish the end could have come more gracefully.

[Qbox.io @qboxio]

@jeroenbai @bcackerman_ 2/2 I will one day soon publish an explanation in detail because I have documentation out the wazoo. Right now, we are just trying to make everything a little less crappy for customers who were stranded and employees who have to be let go. There’s no coming back from this.

[Qbox.io @qboxio]

4 - Dear Qbox customers. We are not optimistic that AWS will act in a timely manner. After misleading us for 4 years, they are holding our clusters, our web site, our domains, everything hostage.

[Qbox.io @qboxio]

@jeroenbai @bcackerman_ While the licensing issue was one of the reasons that my business deteriorated in 2019 (thanks again @awscloud) , which in turn necessitated a settlement for an EDP shortfall, the proximate cause was an unethical refusal of AWS to engage in my many, many attempts at cure 1/2

[Qbox.io @qboxio]

12 - Also FWIW, I recommend Instaclustr by NetApp.

[Qbox.io @qboxio]

11 - FWIW, as I know some of you are directing your anger at us and not AWS, there are some heroes on our staff that have been going sleepless in order to help as much as they can. I hope you will redirect this to me (Mark Brandon, CEO) and not them. The buck stops with me.

[Qbox.io @qboxio]

10 - Obviously, AWS has murdered the company. All customers should run their snapshots or otherwise get their data out. We could not ethically continue with this threat, so we will have to shutter soon.

[Qbox.io @qboxio]

9 - As of this morning, AWS unsuspended our account, but my best guess is that they were shamed into this by our customers tweeting hate out to them. So, it is likely not to last. There has been no communication beyond the automated customer service messages. (@RandomITGuy404)

[Qbox.io @qboxio]

@QuinnyPig I have a story that will shock. Send an email to [email protected]

[Qbox.io @qboxio]

@bcackerman_ I wish it were that simple. The bill is over a million, more than our capacity to raise or pay. The bill is what is bullshit… and their unwillingness to respond to our attempts to cure.

[Qbox.io @qboxio]

@MattyB No, qbox was never owned by NetApp or Instaclustr. The team was hired. We had relationships. They had a fully baked future proof solution. It was a partnering, not an acquisition.

[Qbox.io @qboxio]

8 - we will still be pursuing these actions, but I’m afraid it will be too late to avoid catastrophic downtime.

[Qbox.io @qboxio]

@MattyB Please send an email to [email protected] and state your interest

[Qbox.io @qboxio]

7 - We had already filed an arbitration and grievance and they were all ignored by the unconscionably unethical account team.

[Qbox.io @qboxio]

6 - We are mortified and appalled at their lack of ethics. Most of all, we are horrified that they would strand many other customers and destroy relationships built over a decade.

[Qbox.io @qboxio]

5 - it is time to enact any DR processes now. If you need access to our most recent snapshots of cluster images and indices, send an email to [email protected].

[Qbox.io @qboxio]

@karloakes We filed to arbitrate, they have ignored our attempts to cure. We were assured that no suspension would take place. They lied.

[Qbox.io @qboxio]

2 - we do not have an ETA. If you need a copy of your data, please email [email protected]

[Qbox.io @qboxio]

@karloakes 1 - AWS is holding our account hostage. They billed us for an absurdly incorrect sum (magnitudes more than ever existed in the company).