Quantum Fiber

Quantum Fiber Internet™ is a premium internet service built to keep smart homes and small businesses thriving. #WiFi #FiberInternet #Gaming

[Quantum Fiber @quantumfiber]

Hi there, this is Austin. I’m really sorry to hear about your experience, that’s definitely difficult, especially after upgrading and expecting better performance. I completely understand how upsetting it must feel to pay more but end up with weaker coverage. While Wi-Fi 7 routers bring great speed improvements, coverage can still depend heavily on the size and layout of your home. I appreciate you sharing this feedback about extender compatibility. It’s valuable, and I’ll make sure it’s noted. In the meantime, there may be a few options that could help improve your experience, like adjusting router placement or exploring compatible third-party mesh systems that can extend coverage effectively. If you’d like, I’d be happy to help look into solutions that work best for your setup. Please meet us in a DM, and we'll work around this together. ^AustinR

[Quantum Fiber @quantumfiber]

@jaredwal No problem. Please click on the link https://t.co/3T7NJi1cUC to check for the status of your service. We’ll post updates here as we know more. You can also check the Quantum Fiber app for outage information. Be sure to turn on account alerts to receive outage updates. ^AustinR

[Quantum Fiber @quantumfiber]

Hi Dan! Thank you for contacting Quantum Fiber. We're really sorry to hear about the ongoing issues with your connection that’s definitely not the experience we want you to have, especially when your speeds are dropping so significantly without any changes on your end. We completely understand how this can impact your day-to-day activities.
Please send us a DM, and we’ll take a closer look at what’s causing these fluctuations. We’ll do our best to help troubleshoot the issue and get this resolved for you as quickly as possible. - Logan

[Quantum Fiber @quantumfiber]

Hi there, we appreciate you getting in touch with us. We recognize the significance of having a reliable internet connection. We'd love to change the experience, and we'd be happy to help you figure out what went wrong and make it right for you. To resolve this, please meet us in a DM so that we can assist you further. ^Aaron

[Quantum Fiber @quantumfiber]

Date night's on the internet. Literally. Learn how at https://t.co/FrLMz2W7f3
Must be an eligible referrer with a qualifying referral/completed sale. Additional restrictions apply.

[Quantum Fiber @quantumfiber]

Aging properties can realize new financial gains. Multifamily property investors can recoup ROI and quickly see an uptick in NOI. Future-proof fiber-to-the-unit (FTTU) provides advantages to residents. Also from a competitive standpoint, FTTU overbuild installation offers the same quality internet as new construction, making it a smart investment for now—and the future. #PropertyManagement

[Quantum Fiber @quantumfiber]

Hi Kody! Thank you for contacting Quantum Fiber. We're really sorry to hear about your experience, that’s definitely not what we want for our customers. We understand how frustrating this must have been, especially with the installation issues and lack of clear updates. We’d truly like a chance to make this right and look into what happened. Please send us a DM so we can check and help resolve this for you. - Logan

[Quantum Fiber @quantumfiber]

@KineticBlackout Hi Kinetic. This is Amanda. I understand how inconvenient this must have been for you. Could you kindly share me with your registered address, e-mail address, full name and contact number.

[Quantum Fiber @quantumfiber]

Hi there! Austin here. Thank you for putting this to our attention and we will work on it however to handle this swiftly please reach out to us via our contact number: 833-250-6306 or our website: https://t.co/dFkKLilH3z. I'm truly sorry for this incontinence this way it will be way easier to escalate and get a resolution faster. If there is any this any help regarding our internet service like slow speed, torubleshooting or plan price please reach out to us in the DM. ~Austin

[Quantum Fiber @quantumfiber]

Hello, sorry to hear about the littering in your area, I am sure it was not left there with any malicious intent, if there is anything I can help you with or any questions you wish for us to answer in relation to your internet services please send us a DM and I will be more than happy to assist you! ^Patrick.

[Quantum Fiber @quantumfiber]

Downloading is so much faster than old school game drops. What game are you waiting for this year?
#gaming

[Quantum Fiber @quantumfiber]

@iChaseThatPaper Hello @ichasethatpaper, I am sorry to hear that you haven't had a good experience with us, if you could send us a DM with details of your issue I would be more than happy to look into it and try and get you a great resolution. ^Patrick

[Quantum Fiber @quantumfiber]

Hey Sasha! We're really sorry to hear that your installation date was postponed multiple times without any communication or resoultion. Please meet us in a DM, so we can check what went wrong for you to miss out on the installation appointments and escalate the issue to get you connected with our services.^Andy

[Quantum Fiber @quantumfiber]

@ArmysNZAP Hi there, this is Austin. I'm here to get all the help you need. Could you please meet us in a DM and elaborate the issue. We can assist you further. ^AustinR

[Quantum Fiber @quantumfiber]

Hello C, I get that you wish to connect to a real person, I am definitely here to help you with your outage issue! If you could send us a Private message with your full address and Email and I can look into your internet services, just in case we can get you back online with some troubleshooting.

[Quantum Fiber @quantumfiber]

@ForrestRoss Hey Ross! We hear you, and we can feel how frustrating this must be for you to see a computer generated reply to understand the concern, please meet us in a DM. So we can take a closer look at what went wrong and turn things around for you.^Andy

[Quantum Fiber @quantumfiber]

I Apologize for that Josh. As previously stated, if connection stability is sometimes affected by outages or network conditions in specific areas, we'd like to investigate further. I request you to please send us a direct message with your service details, so we can look into it further and help improve your experience. ~Austin

[Quantum Fiber @quantumfiber]

Hi Jeffry, this is Peter. I hear your frustration, and I want to acknowledge outages are disruptive and understandably concerning. I don’t want you to feel brushed off or left without answers. The best way forward is for me to gather the specific details about the service interruptions you’re seeing. Could you please share the city and area where you’re experiencing issues? That will help me check the latest updates and provide you with clear information. I’ll do my best to make sure you get a straightforward explanation and know what steps are being taken to restore service. Kindly DM me the above-mentioned information. ^Peter

[Quantum Fiber @quantumfiber]

Hi there, this is Austin. I comprehend the importance of having active internet connection. I'm here to get all the help you need. Please click on the link https://t.co/gfVtMvvdtq to check if there's an active outage. If you need any assistance, meet us in a DM, and we'll work around this together. ^AustinR

[Quantum Fiber @quantumfiber]

I’m really sorry to hear that your Quantum Fiber service went down—unexpected outages like this can be very frustrating.
I completely understand how exhausting it is to deal with repeated service issues, especially when you rely on a stable connection, and it suddenly stops working. I request you to reach us out on DM. - Amanda.