Sinead

[Sinead @que_sera_sera84]

@virginmedia This just takes me to virgin media website

[Sinead @que_sera_sera84]

@virginmedia a miss sold contract, three promises of manager calling back over two weeks. Still waiting. We have also requested a copy of all correspondence, again nothing. Absolute disgrace.

[Sinead @que_sera_sera84]

@virginmedia Hi I'm ready for a chat

[Sinead @que_sera_sera84]

@virginmedia Hi, thanks for getting back to me. I'm in a works meeting atm can I come back to this in about two hours?

[Sinead @que_sera_sera84]

@virginmedia We will be free.

[Sinead @que_sera_sera84]

@virginmedia How will I be contacted for the Web chat?

[Sinead @que_sera_sera84]

@virginmedia So again a dead end of talking to someone unwilling to resolve the situation

[Sinead @que_sera_sera84]

@virginmedia A Web chat tomorrow is preferable to the dead end of calls.

[Sinead @que_sera_sera84]

@virginmedia This needs sorting as we are marginally within our cooling off period for our new contract, which obviously we will not be wanting to continue if this is not resolved.

[Sinead @que_sera_sera84]

@virginmedia Yes

[Sinead @que_sera_sera84]

@virginmedia We have remained available for a call back the entire time. That us what we have been requesting to no avail.

[Sinead @que_sera_sera84]

@virginmedia Yes.

[Sinead @que_sera_sera84]

@virginmedia Yes but the contract was void as it was mi's sold to me. I was promised services that the contract did not include. It was only noticed when I tried to watch BT sports over 14 days after taking out contract. Your sales team lied hence my request for phone logs

[Sinead @que_sera_sera84]

@virginmedia Yes, the bill is for a full 18 month contract which should have been closed down for free as it was missold

[Sinead @que_sera_sera84]

@virginmedia I also have no way of accessing my new account online as it is the same email address as the one you closed. When I log on it says my contract is closed

[Sinead @que_sera_sera84]

@virginmedia I have been passed from pillar to post by rude agents who are incompetent and cannot fathom my complaint

[Sinead @que_sera_sera84]

@virginmedia We were mi's sold a product where your agent lied to us by saying BT sports woukd be included in our package. I cancelled the service following this and I have been sent the bill for the entire 18 month contract (£718) despite me having taken out a new separate contract with you