Customer Care Unit

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Mercie @Mercie50ditarz]

@KenyaPower_Care Hello ACC no.54603842052 we don't have lights since 5pm

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Ronnie Ronnie @MwitiRonny2]

@KenyaPower_Care Subuigaa intex area Meru county no power please check

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[D-Man @Thee_Ngich]

@KenyaPower_Care The technicians didn't provide a long-term solution. The cables are still hanging too low and could easily be touched or become entangled if a lorry passes through. Additionally, the transformer appears to have an issue, but they neither inspected nor repaired it

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Muhatia ivelia @collins_muhatia]

@KenyaPower_Care @KenyaPower severe voltage fluctuations at Top view apartment kiuu have already damaged my household electronics. It’s a serious safety hazard. We've complained for a long time with no action. Please send a technician immediately. A/C: 92108061471.

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[JoJo❤️ @JoannaLuseno]

Surely since 8am??? No power in South B
@KenyaPower_Care

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Bwiray @dbwiray]

@KenyaPower @KenyaPower_Care We applied for a Transformer in April. Payment was done awaiting installation which has taken two months. Reference number A21222026040007. This requires urgent attention. 0735185871

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[💋! @adhixmbo__]

@KenyaPower_Care @Yufey11 Still no power @KenyaPower_Care ???

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Delle 🇰🇪 @RBazrah]

@KenyaPower_Care County Mombasa sub county jomvu ward miritini village vikobani no electricity for a week mkipigiwa simu hampokei chagamkeni bana

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Maina Muriuki @Mainamur]

@KenyaPower_Care Finally, light today on day 5! To many more light days!

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[annstacia @KiokoAnn]

@KenyaPower_Care Ref 15487068 ,been 2 weeks not addressed,it's worrying and upsetting,and unsettling

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Cached Dream @CachedDream]

@KenyaPower_Care since yesterday mliaanua stima upto now Eldama Ravine, kabimoi. No power. Kwani tumekuwa Nigeria

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Matthew Redeye @MatthewRedeye]

@KenyaPower_Care I'm in the Embasaki_donholm area of Nairobi the power has been out since around 3:40pm. Can you please tell me around what time the power will be restored. Thank you

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[mista.he @AEdalia90502]

@KenyaPower_Care There is no power in some areas of kawangware mtr no 45077261357, since early morning today, kazi sai zimesimama

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Mwongela Benson @BensonMwongela]

@KenyaPower and @KenyaPower_Care what is your policy on being issued with a case reference number when someone has an issue that need sorting but is not being issued with a case number despite asking severally for a slcase number?

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Lexanj Consultancy @LexanjC]

@KenyaPower_Care please assist we haven't had power since yesterday morning around Jaza Muthiga... We can't even work.

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Fatuma Rajab @FatumaRajab16]

@KenyaPower_Care . Kindly we need power. Kitengela old namanga road . Ama mumeamua tusioge.

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Tashiie @mbageee]

@cattywampus_tot @KenyaPower_Care All I'm trying to say is they should have put us on the list ,to let us know they're maintaining. Now is not the time to apologize for inconvenience when they'd have put us on the list and we'd just chill!🤷🏾‍♀️

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Aquila 7♠️ @chuts_25]

@KenyaPower @KenyaPower_Care how much for you to change this and do a better Job?

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Tyrantina @tausi_]

@KenyaPower_Care My neighbour has power. A kenya power vehicle came around and they disconnected some people's houses including mine.

[Customer Care Unit @QueriesUnit_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[mwihaki_fay @NFayMwihaki]

@KenyaPower_Care There is really zero commitment with you guys!!!!!! I’ve called close to 6times haven’t had lights since yesterday and on my last call I was told the case number indicates solved and we still don’t have lights!!!!!