Quest

[Quest @Quest_2805]

@zomatocare @zomatocare I have sent you the details in DM.

[Quest @Quest_2805]

@zomato @zomatocare @deepigoyal
Team this is to bring to your notice that we had placed an order from KFC in Zomato and only partial order was delivered. Also, the food sent seemed to be re heated and stale due to which we got stomach infection.

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[Quest @Quest_2805]

Also, the way customer support is handled is very poor. They have been making me wait and give the same response that the restaurant is not reachable. This is not a problem of teh customer then why should a customer suffer for non delivery inspite of paying the amount.

[Quest @Quest_2805]

Upon reaching the customer support the next day, they asked me to drop a mail to zomato. Upon doing that I got the same response. Please take this up urgently and refund my amount. This is not the right way to respond to a customer who has paid full amt of the food.

[Quest @Quest_2805]

I had raised the issue of partial order delivery with customer support of zomato which responded that the restaturant is unreachable and they cannot provide a solution to it. I tried twice at night and got the same response and the team asked me to come back to the chat next day

[Quest @Quest_2805]

@MyntraSupport Else refund the entire amt eligible for that product that is being returned.

[Quest @Quest_2805]

@myntra @MyntraSupport
How pathetic can your service be? Do you really want me to come to Twitter everytime to make a complaint since no customer support is available!!!
I think it's high time that you correct your customer support or increase the team size. No chat no call!!

[Quest @Quest_2805]

@MyntraSupport Not satisfied with the response that I am getting. Please show me the T&C where it is mentioned that the entire discount amt will be taken away incase even a single item is returned.
I never read any such terms. Would appreciate if you share this with me.

[Quest @Quest_2805]

@MyntraSupport Yes, please connect me with a senior person who knows the issue and can understand and help me rather than giving me baseless and ridiculous replies.

[Quest @Quest_2805]

@harshamjty @SwiggyCares @Swiggy @SwiggyTech
Why both the coupons are allowed in the app if your justification to the issue is only 1 coupon can be applied.
What kind of a rediculous answer is that from the team. @zomato is much better than you and allows both coupons, everything is smooth.

[Quest @Quest_2805]

I would like to raise a serious concern regarding the ongoing issue with your payment coupons. While the app shows attractive payment coupons for customers to avail discounts, the moment I try to add my card for payment, a technical glitch occurs consistently.

[Quest @Quest_2805]

@harshamjty please look into this and help.

[Quest @Quest_2805]

@MyntraSupport Please check and help me with the extra amount that is not being refunded to me!!! This is not how it works.
Treat this as urgent ! @myntra

[Quest @Quest_2805]

@MyntraSupport It should only deduct the discount for that product and not the entire order.While I returned another item which was ordered with another set of items , it got returned with deduction of discount amt applicable only for that product.
Why your app has two different set of action.

[Quest @Quest_2805]

@MyntraSupport Have sent the details on DM @MyntraSupport . Please look into this immediately and also improve your customer service options in app.

[Quest @Quest_2805]

@MyntraSupport Facing the same issue.

[Quest @Quest_2805]

@MyntraSupport There is no complaint found from the tracking link sent by you.
Please tell me how should I return the product? Since it is showing me half the price as refund amount and hence I did not click on the return option.

[Quest @Quest_2805]

I need full refund to return, have not placed the return request yet as it showed me the refund amount which is approximately Rs 300 less than what I paid.

[Quest @Quest_2805]

I wanted to return a skirt that I ordered recently, the amount paid was Rs 666 and the amount for refund shoes Rs 368. Why is it so? Where do u think the customer will go for raising any issue when your help chat is pathetic to the core.
Call me asap to resolve my issue.

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