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[Ask Support (Quick Response) EN @quickmediauk]

Hi @Vicky51308928
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[Vicky 💖 @Vicky51308928]

@virginmedia I need to make a serious urgent complaint

[Ask Support (Quick Response) EN @quickmediauk]

@Vicky51308928 Hi @Vicky51308928
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[Ask Support (Quick Response) EN @quickmediauk]

Hi @mrosenberg77
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[Mark R. @mrosenberg77]

@virginmedia what’s happening with your broadband? Not working entire week and this afternoon I got a text saying the issue has been fixed. 3 hours later it is down again.
Area: N2

[Ask Support (Quick Response) EN @quickmediauk]

@mrosenberg77 Hi @mrosenberg77
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[Ask Support (Quick Response) EN @quickmediauk]

Hi @JoeFarrugia
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[Joe Farrugia 🇬🇧🇲🇹🇪🇺 @JoeFarrugia]

Being messed up by @virginmedia. 1st we were never told the old box must be returned then they charge £90 for not returning it. Trying to get this sorted is such a hassle. You’re told one thing, nothing gets done then you’re told something else.

[Ask Support (Quick Response) EN @quickmediauk]

@JoeFarrugia Hi @JoeFarrugia
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[Ask Support (Quick Response) EN @quickmediauk]

Hi @The_real_Jambo_
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[Ask Support (Quick Response) EN @quickmediauk]

@The_real_Jambo_ Hi @The_real_Jambo_
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[Ask Support (Quick Response) EN @quickmediauk]

Hi @victor50
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[Kev @victor50]

@virginmedia once again we have broadband & tv issues. I’ve understand we’ll have intermittent service until 10th. That’s 4 days with the issue. How do I claim compensation please? Supposed ‘award winning’ service is failing with monotonous regularity.

[Ask Support (Quick Response) EN @quickmediauk]

@victor50 Hi @victor50
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[Ask Support (Quick Response) EN @quickmediauk]

@wendyhemsworth Hi @wendyhemsworth
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[Ask Support (Quick Response) EN @quickmediauk]

Hi @sadiejane29
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[Sadie~Jane @sadiejane29]

@virginmedia I was meant to get a call back over 2 weeks ago from Maddie. Still waiting 🤔
Clearly saw the state of the complain & decided you couldn't be bothered.
Every time my mum has rang, you have documented it as something completely different. Terrible service really 😑

[Ask Support (Quick Response) EN @quickmediauk]

@sadiejane29 Hi @sadiejane29
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[Ask Support (Quick Response) EN @quickmediauk]

Hi @Teresacooper
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[🌸 🙀 Teresa Cooper @Teresacooper]

@virginmedia You should let me access your server and site so I can update your customers. Virgin media is 100% down here in Essex and their website check is useless. It states its all ok and it 100% is DOWN. My local friends is also down. They charge a lot of money & cant update

[Ask Support (Quick Response) EN @quickmediauk]

@Teresacooper Hi @Teresacooper
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[Humy Zaman @humy8]

@virginmedia Just come off the phone to customer service. Up to 45 days for my refund??? Hmm… what would’ve happened if I said I’d pay a bill in around 45 days??

[Ask Support (Quick Response) EN @quickmediauk]

Hi @humy8
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[Humy Zaman @humy8]

@virginmedia Just come off the phone to customer service. Up to 45 days for my refund??? Hmm… what would’ve happened if I said I’d pay a bill in around 45 days??

[Ask Support (Quick Response) EN @quickmediauk]

@humy8 Hi @humy8
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[Ask Support (Quick Response) EN @quickmediauk]

Hi @BlakeyTHFC
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[Blakey @BlakeyTHFC]

@virginmedia Hanging up on me and ignoring my emails is not a good look, after you unlawfully putting 9 defaults on my credit file. I have evidence of you saying you will remove them. Please sort this out or I will be taking it further.