The Quiet Operator

10+ years running high-volume restaurants. Lessons on people, pressure and execution. No fluff.

[The Quiet Operator @quietTQO]

Being your team's friend feels good for a month.
Being the boss they trust lasts for years.

[The Quiet Operator @quietTQO]

Talk first. Punish last.
Most team problems aren't bad people.
They're people who don't see why their part matters.
Every link in the chain counts.

[The Quiet Operator @quietTQO]

Confronting a team member feels uncomfortable.
Not confronting them is worse.
Everyone else is watching what you tolerate.

[The Quiet Operator @quietTQO]

A manager is a conductor, not a soloist.
If you're playing every instrument, nobody's making music.
You build nothing alone.

[The Quiet Operator @quietTQO]

@dickiebush A manager doesn't play every instrument. You conduct.

[The Quiet Operator @quietTQO]

Almost every manager on my team started as a crew member.
I hired them. Now they run quality, sales and shifts.
Best investment I ever made: people I developed myself.

[The Quiet Operator @quietTQO]

The customer should never pay for your bad day. Serve them the way they deserve. That's the whole job.

[The Quiet Operator @quietTQO]

Someone calls in sick. Someone else is late. The rush is coming. Here's what running restaurants taught me about bad days:

[The Quiet Operator @quietTQO]

Keep pushing. The worst thing you can do is let go.

[The Quiet Operator @quietTQO]

@Codie_Sanchez Same lesson for me running restaurants. Early on I stayed too close to the crew and kept doing the work myself, until my director called it out in my annual review. A manager is a conductor: you don't build anything alone.

[The Quiet Operator @quietTQO]

Hire for attitude. Train for skill.
Hello. Thank you. Goodbye. Eye contact.
If someone can't do that in an interview, that's the hardest thing to teach later.

[No Name @no_nameyw]

Don't quit, adjust.

[The Quiet Operator @quietTQO]

Talk before you punish. Most people fix things once they understand why their part matters.

[The Quiet Operator @quietTQO]

I've managed teams of up to 80 people. Here's what I wish I knew on day one:

[The Quiet Operator @quietTQO]

Don't let small problems slide. What you tolerate today becomes the team's standard tomorrow.

[The Quiet Operator @quietTQO]

@Codie_Sanchez Or build them.

Almost every manager on my team started as a crew member. I hired for attitude and taught the rest.

Chasing winners works. Growing them is the other half.