Quiip

Australia' s leading online community & social media management specialists | Certified B Corporation | Visit

[Quiip @Quiip]

@greenwellys Thanks for sharing your insights Michelle! 👏

[Quiip @Quiip]

As an impact-led business and B-Corp, sharing the progress of our impact is important to us. Our latest Impact Report is out now - and we're thrilled to report it is our best year yet!

* B Impact score ⬆️
* Client NPS ⬆️
* Employee satisfaction ⬆️

More:
https://t.co/3BQIhdPkjx

[Quiip @Quiip]

Just how do we offer 24/7 community management services?

Well, it starts with hiring great people in all kinds of different time zones.

Here’s our Canadian contingent Buzz and Travis K. catching up recently in Toronto.

[Pauli Sosa (Ella/She/Her) @PauliSosa]

(3/4) #SWARMConf
Takeaways from Lauren Piro @Quiip & Olena Lima
- Managing risk: Don't make assumptions, write down a process
- Plan for every possible scenario
- Understand people's social context
- We need clear rules, code of conduct
#community #communitymanager
@swarmconf

[swarmconf @swarmconf]

Our thanks to founding #swarmconf supporter @Quiip for helping us bring this gathering to life across a decade. That's some serious commitment to the power of community 💙 #cmgr

[Quiip @Quiip]

'Trust needs to be at the core [of games communities]. Not engagement, not reward.' @kindofsquishy - #swarmconf

[Quiip @Quiip]

Are your community members making their way up the commitment curve? - @kindofsquishy #swarmconf

[Quiip @Quiip]

The feedback loop of gaming communities according to @kindofsquishy - Identity, trust, engagement, reward #swarmconf

[Quiip @Quiip]

If you don't think you're quite across defamation risk, the @au_cmgr Defamation Training course is highly recommended https://t.co/GuS2ARLYNE #swarmconf

[swarmconf @swarmconf]

It's not too late to join #swarmconf & benefit from our week of keynotes, masterclasses, workshops & more. Register now & gain access to the full conference on-demand for the next 3 months. Use it for professional development at your own pace https://t.co/1zQMDU3FNZ #cmgr

[Quiip @Quiip]

Is your community team trained to identify these three CRITICAL risks on social media? @lauren_piro from @Quiip talks risk identification at #swarmconf

[swarmconf @swarmconf]

First up on our final day of #swarmconf is @greenwellys, beaming in from London to explain why it's time to embrace marketing in community building & why community has piqued the interest of marketers right now https://t.co/1zQMDU3FNZ #cmgr

[swarmconf @swarmconf]

Up next, it's the moment you've been waiting for! @au_cmgr legal bunyip @paulgordon leads our annual #swarmconf legal masterclass. Refresh your knowledge risk and regulatory issues in your online communities - stay safe & smart! https://t.co/1zQMDTM4Wr #cmgr

[Quiip @Quiip]

Shift handover notes are important - celebrate the good as well as the negative - Kelly Staples #swamconf

[Quiip @Quiip]

'Take time to talk through talk about and laugh about what happened' - Kelly Staples from the ABC on how to ensure self-care and resilience in the moderation team #swarmconf

[Quiip @Quiip]

Fantastic session at #swarmconf from Kelly Staples at @abcnews on how they have adapted their online moderation systems and practices to integrate First Nations perspectives and protocols to walk together in an impactful way.

[Pauli Sosa (Ella/She/Her) @PauliSosa]

(1/5) #SWARMConf Day 4: Operations & Metrics
Key takeaways from today:
- Collect data and feedback to avoid assumptions.
- In possible, be transparent and share your strategy with your community. After all, you are co-creating with them.
#community #communitymanager @swarmconf

[Quiip @Quiip]

Rich Millington on measuring community impact - 'Survey members on attitudes / NPS when they join, so you can measure impact later' @RichMillington #swarmconf #cmgr

[Quiip @Quiip]

Rich Millington - 'Communities change attitudes' #swarmconf