Amit Kumar

[Amit Kumar @r43amit]

consumer and telecom authorities for deficiency in service and unfair billing practices.
Your customers deserve service—not daily excuses and false commitments.

@TRAI @DoT_India #JioFiber

[Amit Kumar @r43amit]

@JioCare Another day, another rescheduled appointment for SR00002LVE8K. Every single day I receive an SMS claiming an engineer has been scheduled, and every single day no one turns up. These appointments have become nothing more than automated messages designed to buy time while

[Amit Kumar @r43amit]

notifications. It is misleading and completely unacceptable.
I will not pay a single rupee for the period during which your service has remained unavailable, and if this continues, I will pursue all available legal remedies, including filing complaints before the appropriate

[Amit Kumar @r43amit]

This is clearly a failure from your end, not the customer’s.

Service Request No: SR00002LVE8K

Need immediate action on this. @JioCare

[Amit Kumar @r43amit]

@JioCare Very disappointed with Jio service. Today, I spoke with your technician Mr. Dharmendra regarding my issue. He clearly informed me that the connection device is damaged and that he has already conveyed this to the Jio team.

[Amit Kumar @r43amit]

However, despite this, no replacement device has been provided yet.
If the device is damaged, how do you expect the issue to be resolved without replacing it? Even your own technician suggested changing the service provider because of the poor support.

[Amit Kumar @r43amit]

@JioCare Your Engineer’a No is switched off

[Amit Kumar @r43amit]

@JioCare I will initiate legal proceedings and seek compensation for the loss caused by your negligence. Your repeated failures are leaving me with no other option.

Enough of the excuses. Deliver the service you promised.

@TRAI @DoT_India #JioFiber

[Amit Kumar @r43amit]

@JioCare Your level of customer service is beyond unacceptable.
For SR00002LVE8K, your engineer Mr. Dharmendra was scheduled to visit today between 4:15 PM and 5:15 PM. Not only did he fail to contact me, but when I tried reaching him, his phone was switched off.

[Amit Kumar @r43amit]

@JioCare and now an unreachable engineer, it is evident that Jio has no regard for its customers’ time or work.
I will not pay a single rupee for the period during which your service remained unavailable. If this continues,

[Amit Kumar @r43amit]

@JioCare Stop sending automated updates. Deliver the service you promised.

@TRAI @DoT_India #JioFiber

[Amit Kumar @r43amit]

@JioCare Another rescheduled engineer visit for SR00002LVE8K. At this point, your “appointments” have become nothing more than automated messages with no intention of resolving the issue.

[Amit Kumar @r43amit]

@JioCare If this matter is not resolved with an appropriate bill adjustment and a permanent solution, I will be left with no option but to pursue legal remedies and file formal complaints with the appropriate consumer authorities. You are forcing your customers to take that route

[Amit Kumar @r43amit]

@JioCare It’s impressive that your billing system never misses a deadline, while your service team repeatedly does.
Perhaps the same urgency you show in collecting payments could also be shown in providing the service customers are paying for.
Truly remarkable priorities.
@TRAI

[Amit Kumar @r43amit]

@JioCare Amazing efficiency when it comes to billing!
My JioFiber has been unreliable since 6th June, and despite SR000037OTEN, repeated follow-ups, and multiple escalations, the service has remained disrupted. Yet today, right on time, I received the bill and payment reminder.

[Amit Kumar @r43amit]

@JioCare Please let me know when this issue will actually be resolved.
Service Request No.: SR00002LVE8K
Kindly provide an immediate update and ensure a permanent resolution.

[Amit Kumar @r43amit]

@JioCare Reminder 2
Your assigned engineer, Mr. Rishikesh Kumar, had a home visit scheduled today at 7:00 PM. However, no one arrived, and the issue remains unresolved. This is another missed commitment despite repeated follow-ups.