rDialogue

We are an independent customer marketing firm, focused on accelerating the development of smart, profitable relationships between leading brands & customers.

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Check out the latest from Phil on how #Apple is now acting like a loyalty leader

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Have you ordered-in at a restaurant since the state's reopening? If so, did you feel safe? Safety has become a top priority for many customers emphasizing the importance of brand trust. To learn more, check out Phil Rubin's most recent white paper https://t.co/3GjbqJER1q

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Has COVID-19 affected where/how you shop? Maybe you're online shopping more? Or taking advantage of curbside pick-up? 37% of consumers have tried a brand based on their reaction. To remain relevant, treat every customer as the "Most Valued Customer" https://t.co/3GjbqJER1q

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COVID-19 has turned the kitchen table into the 'new' office and Netflix Party into the 'new' night out with friends. The ‘new’ normal looks different for all of us, including the brands we love. Check out Phil Rubin’s take on the state of loyalty in the ‘new’ normal'

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Email governance #relevantdialogue #oneatatime

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Don't miss @retailwire's exclusive webinar event The New Art of Listening to Customers featuring an outstanding panel of experts including @Phil_Rubin! Mark your calendars for February 27th #RelevantDialogue
https://t.co/Agtc894UWn

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We love our MacBooks, iPhones, iPads, AirPods, and Apple Watches. But the #Apple customer experience beyond the product itself is nothing special. Read the latest from Phil and rDialogue

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We are proud to be named a top 200 agency by @chief_marketer! Looking forward to 2019 and accomplishing great things with our clients. #RelevantDialogue https://t.co/pekb8WiR0c

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If you’re a marketer and focused on building your business as much as your brand, then the biggest opportunity you have in this New Year is to invest in your customers. #RelevantDialogue
https://t.co/tkFWoes6qu

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Don't forget to tune in today at 12 EST for a fun discussion between @Phil_Rubin and @TheRetailDoctor. See you there! #RelevantDialogue

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We've got your lunch plans for tomorrow! Check out @Phil_Rubin on @retailwire's #BrainTrustLIVE at 12 EST on Facebook! Should be a great discussion #RelevantDialogue https://t.co/0xhfVxYZcV

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We've got your lunch plans for tomorrow! Check out @Phil_Rubin on @retailwire's #BrainTrustLIVE at 12 EST on Facebook! Should be a great discussion #RelevantDialogue https://t.co/0xhfVxYZcV

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Check out @Phil_Rubin's latest thoughts around @Uber and their new loyalty program #UberRewards
https://t.co/Mx9JTH8WXG

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Flexibility in how you can redeem is another way to provide financial value in a #loyalty program in addition to more traditional financial levers such as discounts
https://t.co/WbSiyI8fkZ

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#Amazon is set to open it's second 4-Star store today in Denver. We had the chance to tour the first 4-Star store when it opened in New York earlier this year. Check out rD's take on what to expect in Amazon 4-Star Denver #RelevantDialogue

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What makes #Prime so successful is the other Prime benefits in addition to free two day shipping. It will be interesting to see how #CVS evolves #CarePass to more of a wellness membership as opposed to just focusing on free shipping and discounts.
https://t.co/q3EPG8K4mj

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As buy online pickup in store becomes table stakes, #Nordstrom is making it even more convenient for shoppers this holiday season by offering early bird pickup hours so they can better fit into your schedule. #RelevantDialogue
https://t.co/7GOjDcCS7p

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Nothing like the holiday rush to make you realize you need more time. By untying 2 day shipping from a membership or an order value threshold, #Target is making 2018 holiday shopping efficient for everyone. Time is the new loyalty currency.
https://t.co/i2kr6XZOS4

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Discounting and points back isn't enough to create loyal customers. Wayfair's new membership program #MyWay offers benefits across multiple loyalty drivers (time, access, learning, and recognition) to deliver a holistic customer experience
https://t.co/mDB9BI3dOp

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Retailers who put the customer at the top of their business strategy continue to see success. We are proud to be a part of the Tractor Supply team. #RelevantDialogue
https://t.co/PVY2fP2NRl

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From Atlanta to Seattle, rD went coast to coast this week! Great city, great client, great meetings. We’re headed into the weekend on a high note, how about you? #RelevantDialogue