Raaj Kanjilal

[Raaj Kanjilal @Raajk]

It has now been 2 weeks my mom has been without a fridge . Haier service centre said they can not repair it so offered a brand new fridge same model in exchange .
The engineer who is supposed to execute this has gone on holiday . Quite surprising it was not delegated to someone before he left . His name is Amit Chatterjee from DSC Kolkata service centre . May I request some one from Senior Management to call me on 9810301745 immediately.

[Raaj Kanjilal @Raajk]

How long should a refrigerator last? Why limit to Fridges, AC too !
An on going situation .My mother, a senior citizen in her 70s who lives alone in Kolkata, is facing a frustrating experience with a #Haierindia refrigerator that stopped cooling.
The service journey went like this:
➡️ Engineer #1 diagnosed a blockage and charged for gas filling.
➡️ Problem remained unresolved.
➡️ After escalation, Engineer #2 diagnosed a gas leak.
➡️ Fridge was taken for inspection.
➡️ Final verdict: "Cannot be repaired. Buy a new refrigerator."
What concerns me is not just the outcome, but the process.
How did the first engineer miss the actual problem?
Why were charges incurred before a proper diagnosis?
Why is the default solution increasingly becoming "replace" instead of "repair"?
A refrigerator is not a disposable product. Consumers invest their hard-earned money expecting years of reliable service. Not every family can simply spend another ₹30,000–₹40,000 because a service center recommends a replacement.
Meanwhile, my mother has been without a fridge for over a week, affecting food storage and medication.
This raises a larger question:
Are appliance companies losing control of outsourced service centers, and are consumers paying the price?
Disappointed by the experience and the lack of meaningful response despite escalations to Director Level. Need a solution urgently. Beyond customer service resolution .
#Haier #HaierIndia #CustomerService #ConsumerRights #AfterSalesService #SeniorCitizens #CustomerExperience #ServiceQuality

[Raaj Kanjilal @Raajk]

@IndiaHaier Service Request number K020260526001027 , contact number 9810301745, registered number: 9831255892

[Raaj Kanjilal @Raajk]

Some brands like @Hero_Electric, Inc. @sohinder_gill do not value their customers money. Loss of Rs 78,000 for a 2 year old Machine that has run for less than 2 years. @ndtv @timesofindia @jagograhakjago

[Raaj Kanjilal @Raajk]

Sharing: Sister-in-law purchased a E-Scooter from Hero Electric. It's been more than a year they have been running around to get their stand still new scooter to work again. Fault: Battery not working. Hero excuse they longer have that battery in stock.

[Raaj Kanjilal @Raajk]

Shop they bought it from as now closed so exchanging and buying an alternative wasn't an option. They had to buy a new scooter while the other one stands still accumulating dust. I tried reach out to Naveen Munjal on LinkedIn have to no resolution, but management doesn't respond

[Raaj Kanjilal @Raajk]

@satyaupadhya @airindia @MoCA_India @FinMinIndia @PMOIndia They are apparently investigating the matter

[Raaj Kanjilal @Raajk]

@satyaupadhya @airindia @MoCA_India @FinMinIndia @PMOIndia @airindia ground staff force me to putnmy dslr into my laptop bag claiming camera sling bags are considered a second baggage as a result damaged my laptop and camera. When I asked at boarding the ground staff were surprised why the guy at checkin counter made me do that. Apparent

[Raaj Kanjilal @Raajk]

Strange incident,my wife deactivated her @ICICIBank_Care Credit card last year since she was never using it.
Strangely whatever she bought on her debit card of @ICICIBank_Care in September has been charged to the inactive credit card . @sandeepbak

[Raaj Kanjilal @Raajk]

@JioCare @MukeshAmbaniOf I am supposed to be getting 100 maps speed and this is what I am getting .there is not response from your end. Received 1 call from customer service asking for feedback , but not addressing the fault.

[Raaj Kanjilal @Raajk]

@JioCare @JioCare @_MukeshAmbani still no resolution.
Engineer doesn't respond to calls
Customer services limited to sms update.
100mpbs subscription but getting less than 40.
Customer service calls for feedback when they have not fixed the issue
@cpdncaa

[Raaj Kanjilal @Raajk]

@JIOAIRFIBERIN @JioCare In the month of  October  I had subscribed  for your AirFiber services. Unfortunately   your services  have been appalling.  I don't get 100 mbps , Last few days I have been getting speed as low as 30 or 40.  Today my speed was as low as 29 .

[Raaj Kanjilal @Raajk]

@JioCare sent please check

[Raaj Kanjilal @Raajk]

The Following JIo reps have been non responsive The Following have been non responsive on calls
Dinesh Gupta : Regional Sales Executive
Mr Ananda- Senior Engineer

[Raaj Kanjilal @Raajk]

or else I shall return to my previous Fiber internet provider. I was told that  your airfiber is recorded to have the best of services but so far it's useless. The range capture is poor in for a small flat .

[Raaj Kanjilal @Raajk]

Standstill 40 minutes traffic Delhi Gurgaon toll .no movement. @GurgaonTraffic @dcptrafficggm where are all the traffic cops .

[Raaj Kanjilal @Raajk]

@NMIMSGlobal Thanks post wasn't meant to @nmims_india, it was meant for @ugc_india

[Raaj Kanjilal @Raajk]

@ugc_india I am currently doing my MBA from NMIMS and you have banned their online program without a reason. Do you not think that it is affecting the students who some are working professionals that it may affect their career plans. Is there no option for UGC to allow the

[Raaj Kanjilal @Raajk]

the course to carryon and simultaneous work with the University to fix the matter . Hundreds have been enrolled and are being kept waiting. #NDTV #timesnow