Shore Travel Hols

[Shore Travel Hols @rachelbuffrey]

@BarclaysUKHelp That’s for personal accounts. Not business. Goodness me. You cannot pay cash into a BUSINESS account at the post office with a paying in slip.

[Shore Travel Hols @rachelbuffrey]

@Barclays so, you chose all our local branches… nearest for us is Canterbury. 2 hour ish round trip to pay in cash .. and it’s closed for refurb. Shocking. No provision to pay in business cash. Post office don’t take paying in slips.

[Shore Travel Hols @rachelbuffrey]

@BarclaysUKHelp You can’t pay into a business account with paying in slips at the post office.

[Shore Travel Hols @rachelbuffrey]

@BarclaysUKHelp Barclays.. you can only pay in cash if you have a business deposit card. I have recently changed my business and only have a paying in book. Hence why I can’t pay it in.

[Shore Travel Hols @rachelbuffrey]

@BarclaysUKHelp You clearly didn’t read the tweet … CASH is what I was trying to pay in. As a business this is totally unacceptable

[Shore Travel Hols @rachelbuffrey]

@EmiratesSupport please please can anyone help. Clients spent 14 hours at airport yesterday. Business class on EK3. The flight was called in the lounge and they went to gate and it was closed and no one there. No help, no flight. Please help

[Shore Travel Hols @rachelbuffrey]

@bangkok_airways shocking … client got married and wants to change name. Will not let them. Want them to cancel and rebook at a huge increase. All other airlines are happy to do name change…

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP Thank you

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP refusing an 88 year old lady boarding as she has a paper copy of her covid certificate as detailed on acceptable doc on her tickets. Scanner couldn’t scan bar code.. disgusted no one helping. Supposed to be a cruise of a lifetime.

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP It’s not working

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP I don’t know how to send a DM ! I don’t use twitter

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP I can forward you the emails if you let me know where to send it x

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP Not the document my client was sent l. I can forward it to you. Do you honestly think my clients wouldn’t have followed to the letter .. how comes 20 other had same issue

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP This was not sent to my clients. We have gone through all their paperwork which was sent on 1st November. 88 year old lady with her daughter and son in law … over 20 people … one an 80 year old lady who had travelled from Cornwall.
You have severe communication issues

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP Oh no they haven’t. Clients had to get off. Emergency were given my clients mobile twice and no one contacted them. More than 20 people refused boarding … yet the check in staff were fully aware that the paper covid certificate was not scanning as it has been happening for weeks

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP 1604416

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP Hurtigruten are blaming client.

[Shore Travel Hols @rachelbuffrey]

@HurtigrutenEXP Already tried your U.K. offices / emailed guest relations. As a travel agent, I am disgusted how she’s been treated …

[Shore Travel Hols @rachelbuffrey]

@donalfieldwick Your point being ?