@BTCare She has been told that the fault is with bt, yet she has not been told when it will be fixed or how you will dealing with the problem. Please advise, as this needs to be fixed asap.
@BTCare my grandma has no landline connection for a week now!!! She is 86 years old, you should be ashamed! You have already admitted it's you fault, yet you have still not fixed - appalling service