Rachael Saunders

[Rachael Saunders @Rachsaunders]

@AldiUK can I still return these without the receipt?

[Rachael Saunders @Rachsaunders]

@LoveYourMorphy Great, thank you

[Rachael Saunders @Rachsaunders]

@LoveYourMorphy the saga continues. What's your complaint escalation procedure?

[Rachael Saunders @Rachsaunders]

@LoveYourMorphy @MorphyIndia Response received, terrible customer service. #badcustomerservice

[Rachael Saunders @Rachsaunders]

@LoveYourMorphy I can safely say I do not love my Morphy.Dangerous leak out of the power switch and no effort to remedy #badcustomerservice

[Rachael Saunders @Rachsaunders]

@LoveYourMorphy @MorphyIndia Done @LoveYourMorphy look forward to receiving your response

[Rachael Saunders @Rachsaunders]

@MorphyIndia United Kingdom @LoveYourMorphy I still haven't had a reply to my latest email sent 3 days ago

[Rachael Saunders @Rachsaunders]

@MorphyIndia it's taking a long time to resolve my issue with a very dangerous manufacturing fault. Needless to say I'm not feeling valued

[Rachael Saunders @Rachsaunders]

@NewLookFashion Your delivery guys rock! Had an amazing experience yesterday when they bent over backwards to get me my order #happycustomer

[Rachael Saunders @Rachsaunders]

Practising the #starbucksexperience in @starbucks #customersuccess

[GrowthHackers @GrowthHackers]

Why User #Onboarding is the Most Important Part of the Customer Journey by 2.6x https://t.co/Fd7VeTLutq

[Rachael Saunders @Rachsaunders]

No mention of wrestling a 1yr old to bed. I think I'm doing it wrong #workingmom https://t.co/cw32K5DpCs

[Tim Ferriss @tferriss]

My Evening Routine for Optimal Relaxation and Sleep https://t.co/3VHT5J5YBE

[Rachael Saunders @Rachsaunders]

It's all about segmenting customers by potential #customersuccess https://t.co/AhW38f1dJC

[Gainsight @GainsightHQ]

Another week, another #CustomerSuccess question! @omerabin gets to the point in this episode! What's your question?

[Rachael Saunders @Rachsaunders]

A great overview of why all #SaaS businesses should jump on the #CustomerSuccess bandwagon https://t.co/hvjQtYo4uI

[Wootric by InMoment @wootric]

Customer Success is how SaaS businesses raise retention rates and increase referrals: https://t.co/ZifVlxmZAR #CustomerSuccess #SaaS

[Rachael Saunders @Rachsaunders]

Nothing more satisfying than defining a good process #satisfaction #customersuccess https://t.co/V8UXQz6bdM

[Todd Eby @toddceby]

My Favorite Thing About Business (Isn’t What You Think) by @Noah Fleming -
a lesson for #leadership https://t.co/Jt6zIp8xDQ

[Rachael Saunders @Rachsaunders]

Nice article @blashbrooke #readbyrichard https://t.co/yyT1YIGWJv

[Richard Branson @richardbranson]

Want your company to be more collaborative? Get your employees talking to each other: https://t.co/Rff5Y8LGKl #readbyrichard

[ChartMogul @ChartMogul]

#SaaS Q&A: How do you engage mid-trial customers? https://t.co/zZtI7q1fKt

[Rachael Saunders @Rachsaunders]

Customer-Centric #UserOnboarding illustrated nicely #CustomerSuccess https://t.co/6VCSbrnxYH

[Eithiriel DeMeré 🏴🥀🏳️‍🌈 @NikkiElizDemere]

New article by me on @Appcues: How to Create Customer-Centric (Not Product-Centric) #UserOnboarding Flows: https://t.co/qOn1SFJLyL #ProdMgmt

[Hiten Shah @hnshah]

How to Experiment with SaaS Pricing Strategies - Teardowns of Shopify, Zendesk, and StatusPage https://t.co/mbpHArJEV3

[Rachael Saunders @Rachsaunders]

5 Trends that Will Shape the Customer Success Landscape in 2017|OpenView Labs https://t.co/ApAvSbz0e5 via @openviewventure #customersuccess