Being a part of someone’s journey through religious trauma is just amazing. Well done Rachel for all your hard work and living your best life now. The short version.
So this happened. See photos for how this went down….
Anyone else collected a full set of “reasonable adjustments” that don’t actually work for the reason you’re stuck in bed in the first place? I’d love to hear I’m not the only one.
#banks#reasonableadjustments#equalityact
@ejtayloruk Makes me wonder do people need education, are they really this ignorant. Or are there more morally sick people around than we first thought.
Survivor voice with zero sympathy.
@JeanRochford 9 years? When they’ve given their victims a life sentence. Slow agonising death. Hanging is too good. Survivor voice talking, I’ve no sympathy. Why should they have rights after what they’ve done.
@BarclaysUK If you’re a disabled customer, this is my experience. Barclays says some account issues must be discussed on a secure channel. Yet I can’t use secure chat for 10 days. I can’t use Relay or get to a branch. What secure alternative is there? Still waiting for an answer.
“Our app is fully accessible.”
Brilliant.
Now try opening an account as someone with dyslexia.
Has your app adapted?
Or has your customer had to?
That’s the question behind my latest article.
#Accessibility#Dyslexia#Banking#InclusiveDesign
https://t.co/sRAxcfKZsj
When does a holiday really begin?
For many, it’s the moment they arrive at the airport. For many disabled travellers, it begins weeks earlier, with planning, paperwork, wondering whether the equipment that gives them independence will arrive in one piece.
https://t.co/7gqqbEso3i
A car that wasn’t broken down.
A house that didn’t exist.
A free car nobody knew how to insure.
Four true stories.
One question:
When did we stop allowing people to think?
👇
#Leadership#CX
https://t.co/PENFiPu5m8
Rehabilitation matters.
So do survivors.
When organisations decide who gets a public platform, are survivors part of that conversation, or an afterthought?
My piece explores that question.
🔗 https://t.co/eYQhd7PEF6
#Safeguarding#ChildProtection#PublicPolicy#DigitalEthics
Accessibility should never require another human being.
If the solution to inaccessible information is “someone else can help you,” have we removed the barrier—or simply moved it?
My latest reflection:
https://t.co/mUUVLxotqy
Compliance says:
“We’ve met the standard.”
Accessibility asks:
“Can people actually use what we’ve built?”
I think we’ve been asking the wrong question.
https://t.co/drKlmdtOGB
#Accessibility#UX#WebDevelopment#InclusiveDesign#WCAG
Wimbledon made me question something I’d never really thought about before.
What if true inclusion isn’t about creating separate spaces…
What if it’s about belonging in the same story?
My latest article explores that idea.
https://t.co/CLDkYUQFPr
#Accessibility#Inclusion
I’m not sharing this to criticise @StarlingBank.
I’m sharing it because sometimes lived experience shows something policies, developers and meetings cannot.
I’m simply inviting organisations to borrow my perspective for five minutes.
Full article 👇 https://t.co/LZ7Zx3MRGC