-Bitget Protection Fund back to >$300M as we promised. https://t.co/GeX9tc0ASQ
-PoR is 131% per yesterday's update https://t.co/2xs4e09Ro6
-Withdrawal resumed for BTC, ETH, and USDT already, will open up everything else on Friday.
The business is gradually back to usual. Thank you for all of your support!
Quick recap from today's livestream:
1. Withdrawals
BTC live on Bitcoin Mainnet & BSC — 9,585 orders, 4,098.036 BTC processed as of 17:00 UTC+8. ETH, USDT, others follow in phases starting tomorrow.
2. What happened
Full trace-back complete. The attacker exploited vulnerabilities from third-party products to steal internal credentials, then used those credentials to send fraudulent withdrawal commands that bypassed our risk controls. Private keys were not compromised, and cold wallets were not affected.
3. Security measures taken
-The incident has been contained. Affected systems were isolated and the vulnerability has been remediated.
-Relevant servers were isolated to prevent further compromise and preserve forensic evidence.
-Internal credentials were revoked and reissued, with access to highly sensitive systems restructured.
-We notified the relevant third-party vendor, shared details of the vulnerability and disabled the affected functionality pending a fix.
-Mandiant and SlowMist continue to support the independent forensic investigation and asset-tracing efforts.
4. Your funds
100% covered by the Bitget Protection Fund. No user impact. Fund will be topped back up to >$300M with our own capital within the week.
5. Bitget Project Stand Together
We’re launching Project Stand Together for our retail, VIP and professional users, including a trading-fee reward pool and additional benefits and protections for eligible VIP, PRO and market-maker participants. Details can be found in the links below:
Retail & VIP: https://t.co/jqkrGDKMPT
PRO & institutional: https://t.co/LmbnQm6v8z
This is our first security incident of this nature in eight years. We take it seriously, and our focus now is on recovery, stronger safeguards and transparency about what we learn. Thank you to our users and industry partners for standing with us.
Livestream tomorrow on Incident Report for Users 🎙️
We know this has been a difficult and worrying time for our community, and we want to make sure you have a space to hear directly from the team and get the latest information.
September 28, 7:30 AM (UTC)
📍 Bitget X Live & Bitget Live
Join us tomorrow with @GracyBitget and @xiejiayinBitget as we discuss the incident report, answer questions, and share the latest updates on withdrawals.
We’re committed to keeping the community informed as we work through this together.
As Bitget continues to expand globally, we will remain committed to meeting local regulatory requirements and building a trusted platform for our users.
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