Genesys has been recognized as a ๐๐๐๐๐๐ง in the @IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report.
Discover why #GenesysCloud is a trusted partner for using #AI to create personalized, differentiated experiences. #CX#EX
@dreamcloudsleep I ordered a mattress about a month ago. Your customer service agents have no clue when itโs coming. Nov 29th with no ship date. Every time I call within this week worst customer service I have seen in my life.
Businesses are realizing that #CX is one of the few differentiating factors between brands and that they need to deliver personalized, end-to-end experiences.
Hear our own Yasser El-Haggan share his top 3 #trends to monitor in the industry. #EC22โ
๐ฅ via @enterprisecon
Too little too late @realDonaldTrump it's time for you to be impeached so you can never run again. Its like home alone when Kevin apologized so he didn't have to go upstairs you are apologizing so you don't get banned from Twitter and loose the power to pardon yourself.
Articles of Impeachment for introduction, so proud of everyone co-leading this effort with us.
We need to move quickly to remove this President from office.
@elonmusk just was chatting with one of your agents wow terrible chat experience you could do so much better seems like tech from the 90s. No Automation
While I may be the first woman in this office, I will not be the lastโbecause every little girl watching tonight sees that this is a country of possibilities.
Robin Marcenac, Head of Customer Experience and Success, speaks with Diana Chen about his path to CX, NLP and his top advice for managers. https://t.co/bDh78lE9X0
Enterprises have accelerated โฉ #CX digitization in this socially distanced world. ๐ท What are the most common channels, and what have companies placed as their top strategic customer goals over the next 12 months? Find out in this one-minute whitepaper: https://t.co/AR5l7OBWd8
How did Pypestream turn Royal Caribbean into an always-on brand? Find out in this article ๐ Pypestream & AWS joined up to identify 5๏ธโฃ ways #AI and #automation can help travel companies reimagine #CX for the future. https://t.co/WKIn9jpwnw