Capt. Rahul Negi

Commercial and Shipping operation consultant , Institute head, Project head

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry Adding @TweetShah

[Capt. Rahul Negi @rahulnegi79]

(Part 1)
I have purchased an almirah recently, Order ID-SKU ID : 310872781-FN2150957-S-PM42157. It is a sorrowful sight to see a brand which I admired to fall so much in span of few years.
@Pepperfry

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (Part 9)
it seems the very service which allowed people to move from furniture shops to Pepperfry would drive us back to same old furniture shops or competetors like Urban ladder/ wodden street.

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (Part 8)
I asked for his manager’s number, which he didn’t gave though customer care send me the supervisor’s number, which is not functioning. As they say it takes life to build confidence and a moment to shatter it,

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (Part 7)
I complained to customer service, who took my complaint and asked me for 72 hrs, I had to call them on 20th and I was promised a quick attendance. I was given another carpenter’s number today, who again was unpleasant and simply refused to come.

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (part 6)
which can be understandable as there can be manufacturing defect, but his unwillingness to adjust was simply astonishing. He didn’t fit the lock ring and told us that this always remains like this only.

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (Part 5)
Twice he picked his shirt to show me and my wife belt in his back, once when only my wife was there. I can take this matter to different dimention however chose not to as we left it as one bad Pepperfry experience The doors were not fitting well,

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (Part 4)
After helping him, I asked him what would had happened if I was not at home and only my family was there , “ to mai aise hi rakh deta, mera kaam sirf assemble karna hai”. He didn’t take out packaging material as well.

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (part 3)
He was all about how much effort he has to put to come to us. If Almirah requires two persons to make upright, he needed me to leave my work and do it with him.

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry (part 2)
My house used to be called Pepperfry house and I took a decision in a blink to purchase an item. But now is my regret. I got delivery on 16th and Carpenter came to my house on the same day to assemble. But this is where the experience started getting sour.

[Capt. Rahul Negi @rahulnegi79]

@Swiggy @SwiggyCares Hi Anurag,
I have just received amount, which was cut as cancellation. Thanks Swiggy 4 same.
However behaviour of said Delivery boy and support centre prior escalation is a worry for me to order in future. As of now I will keep my membership but will be circumspect for some time

[Capt. Rahul Negi @rahulnegi79]

@Swiggy @SwiggyCares Thanks for putting me at mercy of misbehaving delivery boys, who cancel order because they feel it is their divine right. Order got cancelled when speaking to customer care. Now pls keep this 845 rs as my contribution to improve ur employee trainings.

[Capt. Rahul Negi @rahulnegi79]

@SwiggyCares @Swiggy @zomato Ordered same from Zomato now, let's see will my shift to them from Swiggy be a good decision. I think so.

[Capt. Rahul Negi @rahulnegi79]

Tell me why I should keep Swiggy one membership. Ur call center guy tells me my long relationship doesn't matter

[Capt. Rahul Negi @rahulnegi79]

@NirdoshKumar29 @TajHotels @RNTata2000 I am surprised!!!! I have used Taj for official conference, own events and my favourite destination to stay, @NirdoshKumar29 is it any particular property or its general Taj's policy. I was never advised by any Taj hotel I stayed or had conference with that food served is Halal!

[Capt. Rahul Negi @rahulnegi79]

@jsaideepak one of most calculated and clear speaker I have heard. Thanks Sai for being voice of silent many

[Capt. Rahul Negi @rahulnegi79]

@DhamiManpreet tried ur website, doesn't work. Saw ur interview in JD and traced Bulbule & saw 2 times in 2 days. God bless u for putting correct centroid to present irregular shape our society is in. Not a big social media fan & request if there is mail ID we can write in

[Capt. Rahul Negi @rahulnegi79]

@jaagograhakjago @Pepperfry @TweetShah After attempts from 20th Jan & 10 attempts since morning, I got a call from Laveena who was downright rude & told me the "case is closed na" on 26th Jan without my confirmation. Simran on 16th tells me that I am valued customer and now this.

[Capt. Rahul Negi @rahulnegi79]

@jagograhakjago @Pepperfry I was given an incomplete Lamp on 13th Jan, after a month's delay. After confirming it will be returned on 16th and refunded, Pepperfry is not connecting with me and had audacity to refuse return and n tweet. This after below kind of purchase history.

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry @Pepperfry isn't it important to call customer back.

[Capt. Rahul Negi @rahulnegi79]

@Pepperfry No one respond to chat, no response to phone call. What a joke, after purchasing so many items, Pepperfry team don't want to talk to u. heavily disappointed