1/8 — Kia's Service Standards
After-sales experience @KiaInd is proud of?
Annual service at Dhriti Automotive LLP, Pune, on 08 Oct. Paid ₹6,043.
Repeated delays, broken promises & a dirty car despite assured deep cleaning.
21 photos expose the experience.
#KiaIndia#KiaService
@KiaInd 8/8 — Accountability
₹6,043 paid. Pickup delayed. Delivery postponed. Fresh promise missed. Deep cleaning claimed but visibly unsatisfactory
Kia's brand reputation is only as good as its authorised service centres
I expect the full bill, work verification & corrective action.
@KiaInd 7/8 — Damaged Packaging and Bill
A Kia Genuine Accessories item came in torn packaging. The invoice was also torn, with part of the bill missing.
The advisor claims deep cleaning was completed, but the incomplete bill makes the charges difficult to verify.
Is this professional?
@KiaInd 6/8 — External Condition
The engine bay, suspension mounting areas, windshield edges, wipers and exterior surfaces also had visible dirt and marks after service.
Was the vehicle inspected before delivery?
An authorised workshop should deliver accountability, not excuses.
@KiaInd 5/8 - Interior Evidence
More pictures of the supposed "deep-cleaned" interior.
Dust and dirt around door seals, window edges, plastic trims and frequently touched areas.
If this is the standard of a Kia-auth workshop, customers have every reason to question its service quality.
@KiaInd 4/8 — Deep Cleaning Claim
INTERIOR DEEP CLEANING was promised, included in the estimate & confirmed completed by the advisor.
Yet AC vents, window switches, door handles & panels remained visibly dirty.
What exactly did the service centre clean?
Where was Kia's quality check?
@KiaInd 3/8 — Delivery Failure
@kiacareindia
Delivery promised: 6:20 PM
Drop driver assigned: 8:20 PM
At 8:30 PM, advisor says NO DELIVERY TODAY!
Next promise: 09 Oct, 8:30 AM
Actual delivery: 10:45 AM
How many commitments must fail before Kia takes responsibility?
#ServiceFailure
@KiaInd 2/8 — Pickup Failure
Service slot: 10 AM–1 PM
Pickup promised: 9:30 AM
Driver arrived: 12 PM
Workshop arrival: 12:33 PM
Advisor called: 1:30 PM
A 2.5-hour pickup delay!
Does Kia value its customers' time, or are appointments just meaningless promises?
#PoorCustomerService
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Poor Customer Service
Overly charged bills. Trying to contact the personal from BOBCard since past week. Not able to connect through. Mailed the issues, no response. Called through toll free - it says switched off or busy and call after 30 minutes.
Fed Up
@bobcardofficial