Rajeev Shaw

[Rajeev Shaw @rajeevshaw12]

@bigbasket_com @CEE_bigbasket Mail written to [email protected] on 04Sep highlighting Serious Concerns Regarding Non-Delivery of Daily Milk Subscription & Delivery Agent Allocation, but there's no reply till date. Is this the quality of service provided to customers?

[Rajeev Shaw @rajeevshaw12]

@pharmeasyapp @pharmeasyapp it's been more than 40 hours I have raised the ticket but till now there's no response.
Don't be so shameless and improve the quality of customer service.

[Rajeev Shaw @rajeevshaw12]

@pharmeasyapp Ticket ID: 981821, mail received at 30m on 1st Sep saying - customer support representative will review your request and will send you a personal response within 24 business hours.

Till now, no has contacted. Pathetic customer service.

[Rajeev Shaw @rajeevshaw12]

@pharmeasyapp @jagograhakjago @CDSCO_INDIA_INF @nch1915 it has happened multiple times. In today’s competitive market, such practices will only damage PharmEasy’s reliability and push customers towards competitors like @1mgOfficial @NetMeds @MedPlusIndia
I request @pharmeasyapp to arrange the bal. 2 qty of vaccine at the earliest.

[Rajeev Shaw @rajeevshaw12]

@pharmeasyapp @jagograhakjago
@CDSCO_INDIA_INF @nch1915 Today mor, I ordered 3 Flu Vaccines thru the PharmEasy app. The order was successfully placed and I paid the entire amount. A few hrs later, I noticed that the order got revised n the qty was unilaterally reduced frm 3 to 1

[Rajeev Shaw @rajeevshaw12]

@pharmeasyapp @jagograhakjago @CDSCO_INDIA_INF @nch1915 in stock. Inventory displayed on PharmEasy should accurately reflect availability. Accepting an order and payment and subsequently reducing the quantity without the customer’s consent is highly unprofessional. This is not the first time I have faced such an issue with PharmEasy,

[Rajeev Shaw @rajeevshaw12]

@SwiggyCares @InstamartS @Swiggy @consaff @jagograhakjago @harshamjty After providing the order id over DM, my issue hasn't been resolved yet. Let me now escalate this further

@consaff @jagograhakjago
@fssaiindia - FYI

[Rajeev Shaw @rajeevshaw12]

@InstamartS @SwiggyCares @Swiggy I regularly order India Gate Rozana basmati rice, pack of 5 kgs. Today while ordering when I searched for Rozana, I got the attached screen displayed in my app wherein the first image is of 1 kg Rozana n the 2nd picture is

[Rajeev Shaw @rajeevshaw12]

@InstamartS @SwiggyCares @Swiggy same package has happened n I have highlighted as well but looks like nothing has been done to change the order packaging SOP in order to avoid putting food n non food items in the same package. Swiggy is playing with the health of its customers.
@consaff @jagograhakjago - FYI

[Rajeev Shaw @rajeevshaw12]

@InstamartS @SwiggyCares @Swiggy told me that the order packaging team has handed over the packet like that to him. I highlighted this to the customer care agent but he simply said that he will share the feedback with the backend team. In past as well this type of incident of packing food n non food items in the