Rajesh Narayan

Personal tweets on customer experience, leadership,running, gadgets,movies, travel, eating out, politics but not political. Like conversations not monologues..

[Rajesh Narayan @rajesh_narayan]

@HEYDUDE_______ I’ve placed an online order in India and not receiving any updates afterwards. Feeling #cheated Bad #customerexperience need #customerservice #customersupport

[Rajesh Narayan @rajesh_narayan]

@my_mokobara Thank you for listening and taking care of this issue. Clearly demonstrated #customercentricity from the #Mokobara team. Good proof point on #CustomerExperience #CustoService from this brand

[Rajesh Narayan @rajesh_narayan]

@my_mokobara getting stuck on service issue. My suitcase damaged within warranty period. Accepted by your store for repair. It’s send some place from where I’m now getting message no repair can be done. This is #frustrating. I’m without suitcase and #CustomerService now. #Sos

[Rajesh Narayan @rajesh_narayan]

@MyntraSupport Thanks and I understand. Appreciate that you are trying. Tks for that..

[Rajesh Narayan @rajesh_narayan]

@myntra experiencing #horrible service with your #CustomerService asking me to wait for 24hrs for last 5 days. This after getting a damaged #hushpuppies product & your reluctance to replace. #willtomorrowevercome @myntra #frustrating #CustomerExperience post purchase on #myntra

[Rajesh Narayan @rajesh_narayan]

@MyntraSupport Thanks. While this message says delivery by 9th, the tracking page shows as 12-14th delivery? See the 2 attachments have different timelines?

[Rajesh Narayan @rajesh_narayan]

@MyntraSupport Thank you for swift decision, after bringing to your attention. I genuinely appreciate it #myntra.
However seems delivery only on 12th. I have a travel from 11th for a biz meeting & was hoping I get delivery prior. Also why I was chasing hard. Any possibility of faster delivery?

[Rajesh Narayan @rajesh_narayan]

@MyntraSupport Regrettably I’m just being asked to wait for another 2-3 days. This is after waiting for 6 days already. Why does it take so long even after sharing proof of #badproductquality? Frustrating #CustomerExperience needing numerous follow ups for #CustomerService @myntra

[Rajesh Narayan @rajesh_narayan]

@MyntraSupport Pls Send me a private message I can respond to. Tks @MyntraSupport @myntra

[Rajesh Narayan @rajesh_narayan]

@HushPuppies_In @myntra no reactions to this #frustrating #CustomerExperience and I’m unfortunately left having to keep chasing for #action. Looking for #CustomerSupport #CustomerService post #purchase through #myntra

[Rajesh Narayan @rajesh_narayan]

@AjioCares Giving #Template answers and seeing no real progress. If you’re serious on #CustomerCare please check specifically with #deliverypartner #shadowfax and let me know. #frustrating #customerexperience

[Rajesh Narayan @rajesh_narayan]

@AJIOLife horrible delivery experience. Delayed from promised date on app. No support from customer service. Very disappointed with purchase through #ajio #customerexperience #customercare #CustomerService #CustomerExperience #disaster

[Rajesh Narayan @rajesh_narayan]

@Uber_India drivers in Chennai insisting on paying directly instead of choosing option of choosing payment through app. Two incidences today. And I’m not getting support from Uber support either :( #frustrating #CustomerServiceFail #customerexperience

[Rajesh Narayan @rajesh_narayan]

@Uber_India need help resolving payment of last trip in Chennai.

[Rajesh Narayan @rajesh_narayan]

@Uber I’ve sent a payment issue and not resolved as yet. Need support before booking next ride pls

[Rajesh Narayan @rajesh_narayan]

@flipkartsupport Regret to see not much help Inspite of giving details. No support on #flipkart website or app. This is very frustrating #CustomerExperience with no one to contact #CustomerServiceFail

[Rajesh Narayan @rajesh_narayan]

@flipkartsupport please contact. Frustrated with delivery process and don’t see any contact details anywhere??? Frustrated #customerexperience #CustomerServiceFail

[Rajesh Narayan @rajesh_narayan]

@IndiGo6E They haven’t at all & saying call centre need to handle any customer grievance. We were stuck in support more that 6hours in the night. No compensation for the suffering. Due lack of planning of @IndiGo6E as you must be knowing rules of flying time @DGCAIndia #customerexperimce

[Rajesh Narayan @rajesh_narayan]

@DGCAIndia @PMOIndia @IndiGo6E #6e6808 flight original time 6:55PM on Sat 24th hugely delayed and not yet taken off. No accountability or #ownership from #indigo #cusomerexperience #disaster

[Rajesh Narayan @rajesh_narayan]

@IndiGo6E Finally #boarding at 01:15 on 25th for flight of 6:55PM on 24th. Where’s #accountability @IndiGo6E ? How do you #compensate for this pathetic #customerexperience #CustomerService @DGCAIndia pls look into this #CustomerServiceFail