Rakesh L R

Software Architect | Bosch Global Software Technologies

[Rakesh L R @rakeshlr]

Is this what you call #HyperService? @bhash @OlaElectric @@OlaEV_Support

[Rakesh L R @rakeshlr]

@OlaElectric My Gen1 scooter has been waiting for repair for 8 months.

@OlaElectric: “Here’s a ₹500 cab voucher for the inconvenience.”

Also @OlaElectric: “Your Ola account is blocked.”

Peak customer experience. 😂

#HyperService

https://t.co/r6GswOX04T

[Rakesh L R @rakeshlr]

@OlaElectric https://t.co/r6GswOX04T

[Rakesh L R @rakeshlr]

@OlaElectric @OlaElectric @bhash Requesting management attention for my long-pending warranty service. Scooter has been at the service centre from 27th Oct 2025 with no progress. Please intervene and ensure the repair is completed and vehicle returned ASAP.

https://t.co/ZAHszkUrCx

[Rakesh L R @rakeshlr]

@OlaElectric https://t.co/OUorqP6Iji

[Rakesh L R @rakeshlr]

@OlaElectric My Gen1 scooter has been waiting for repair for 8 months.

@OlaElectric: “Here’s a ₹500 cab voucher for the inconvenience.”

Also @OlaElectric: “Your Ola account is blocked.”

Peak customer experience. 😂

#HyperService

https://t.co/r6GswOX04T

[Rakesh L R @rakeshlr]

@OlaElectric My Gen1 scooter has been waiting for repair for 8 months.

@OlaElectric: “Here’s a ₹500 cab voucher for the inconvenience.”

Also @OlaElectric: “Your Ola account is blocked.”

Peak customer experience. 😂

#HyperService

https://t.co/r6GswOX04T

[Rakesh L R @rakeshlr]

@OlaElectric @OlaElectric @bhash Requesting management attention for my long-pending warranty service. Scooter has been at the service centre from 27th Oct 2025 with no progress. Please intervene and ensure the repair is completed and vehicle returned ASAP.

https://t.co/ZAHszkUrCx

[Rakesh L R @rakeshlr]

@OlaEV_Support No one informed me of any solution yet. @OlaElectric, when am I getting my vehicle back? I expect compensation for 8 months of lost usage during the warranty period.

[Rakesh L R @rakeshlr]

@bhash #EVAdoption #warrantyfail

[Rakesh L R @rakeshlr]

@OlaElectric My scooter has been lying in your service centre since 27 Oct 2025.

How can a warranty repair take this long? Requesting Ola management to intervene, approve the parts, complete the repair, and return my scooter at the earliest.
#WarrantyService #CustomerExperience

[Rakesh L R @rakeshlr]

@bhash No ICE vehicle spends 8 months in a service centre just to get a warranty repair.

Yet here is my @OlaElectric scooter — parked, waiting, and gathering dust while approvals and parts are “under process.”

#OlaElectric #WarrantyFail #HyperService

[Rakesh L R @rakeshlr]

@OlaElectric My scooter has been lying in your service centre since 27 Oct 2025.

How can a warranty repair take this long? Requesting Ola management to intervene, approve the parts, complete the repair, and return my scooter at the earliest.
#WarrantyService #CustomerExperience

[Rakesh L R @rakeshlr]

@OlaElectric My scooter has been lying in your service centre since 27 Oct 2025.

How can a warranty repair take this long? Requesting Ola management to intervene, approve the parts, complete the repair, and return my scooter at the earliest.
#WarrantyService #CustomerExperience

[Rakesh L R @rakeshlr]

@OlaElectric @bhash @nch1915 @OlaElectric @bhash
5 months unusable. 4 months in service centre. Job card opened only after multiple escalations. Still “waiting for parts & approval.” Is there any SLA? I demand compensation.

[Rakesh L R @rakeshlr]

@bhash Upgrade? I’m still waiting for my Gen1 to come back from a 6-month “vacation” at your service centre.

https://t.co/ZAHszkUrCx

[Rakesh L R @rakeshlr]

@OlaElectric @bhash @nch1915 @OlaElectric @bhash
5 months unusable. 4 months in service centre. Job card opened only after multiple escalations. Still “waiting for parts & approval.” Is there any SLA? I demand compensation.

[Rakesh L R @rakeshlr]

@bhash @OlaElectric Upgrade plan looks nice. Reality check — my scooter has been in your service centre for 6 months. Can I upgrade from there? 😄

[Rakesh L R @rakeshlr]

@OlaElectric @OlaElectric @bhash Requesting management attention for my long-pending warranty service. Scooter has been at the service centre from 27th Oct 2025 with no progress. Please intervene and ensure the repair is completed and vehicle returned ASAP.

https://t.co/ZAHszkUrCx

[Rakesh L R @rakeshlr]

@bhash @OlaElectric Just want to bring to your notice that my scooter complaint is pending with @OlaElectric for 6 months.

[Rakesh L R @rakeshlr]

@OlaElectric @OlaElectric @bhash Requesting management attention for my long-pending warranty service. Scooter has been at the service centre from 27th Oct 2025 with no progress. Please intervene and ensure the repair is completed and vehicle returned ASAP.

https://t.co/ZAHszkUrCx

[Rakesh L R @rakeshlr]

@OlaElectric @OlaElectric @bhash Requesting management attention for my long-pending warranty service. Scooter has been at the service centre from 27th Oct 2025 with no progress. Please intervene and ensure the repair is completed and vehicle returned ASAP.

https://t.co/ZAHszkUrCx

[Rakesh L R @rakeshlr]

@OlaElectric @bhash @nch1915 @OlaElectric @bhash
5 months unusable. 4 months in service centre. Job card opened only after multiple escalations. Still “waiting for parts & approval.” Is there any SLA? I demand compensation.

[Rakesh L R @rakeshlr]

@OlaElectric #HyperService #Reality Months parked. Job card after escalations. 3 weeks gone. Still no service. #ServiceIssue #SLA @bhash

https://t.co/ZAHszkUrCx

[Rakesh L R @rakeshlr]

@OlaElectric @bhash @nch1915 @OlaElectric @bhash
5 months unusable. 4 months in service centre. Job card opened only after multiple escalations. Still “waiting for parts & approval.” Is there any SLA? I demand compensation.

[Rakesh L R @rakeshlr]

@OlaElectric #HyperService? Scooter lying at centre for months. Opened job card 3 weeks ago after escalation. Zero progress. #ExtendedWarranty @bhash @nch1915

[Rakesh L R @rakeshlr]

@OlaElectric @bhash @nch1915 @OlaElectric @bhash
5 months unusable. 4 months in service centre. Job card opened only after multiple escalations. Still “waiting for parts & approval.” Is there any SLA? I demand compensation.

[Rakesh L R @rakeshlr]

@OlaElectric @bhash @nch1915 @OlaElectric @bhash
5 months unusable. 4 months in service centre. Job card opened only after multiple escalations. Still “waiting for parts & approval.” Is there any SLA? I demand compensation.

[Rakesh L R @rakeshlr]

@bhash @OlaElectric @OlaElectric @bhash Day 20: My Ola scooter is turning into a headache!
⚠️ Changes to Park mode while driving
⚠️ Rear brake jam
⚠️ Battery drains fast
⚠️ App login issue - Error A005
And guess what — can’t get warranty service in Bangalore! Need help #OlaElectric #HyperServiceFail

[Rakesh L R @rakeshlr]

@OlaElectric Service manager Manoj denied opening a job card despite my appointment at Electronic City. Complaint pending for 2 months, scooter stuck there for 1 month. @bhash If there’s no immediate action, I’m escalating this to Consumer Court. @nch1915 @jagograhakjago

[Rakesh L R @rakeshlr]

@FI_InvestIndia @OlaElectric Day 31 — my scooter with multiple issues is still parked at @OlaElectric’s Electronic City store, which has been closed for the last 10 days. The battery is now completely down and there’s still no response from Ola Electric. Totally unacceptable! #CustomerServiceFail @bhash

[Rakesh L R @rakeshlr]

@OlaElectric My scooter has been unusable for 4 months despite being under warranty. It’s been lying in your service centre for 3 months with no job card opened. This is pure negligence. I demand compensation.@bhash @nch1915

[Rakesh L R @rakeshlr]

@bhash @OlaElectric This is sheer irresponsibility. My scooter has been unusable for 4 months and stuck in your service centre for 3 months without even opening a job card. Closed centres, zero response, tickets closed without resolution. Is this your idea of #HyperService ?

[Rakesh L R @rakeshlr]

@bhash @OlaElectric This is sheer irresponsibility. My scooter has been unusable for 4 months and stuck in your service centre for 3 months without even opening a job card. Closed centres, zero response, tickets closed without resolution. Is this your idea of #HyperService ?

[Rakesh L R @rakeshlr]

@OlaElectric Service manager Manoj denied opening a job card despite my appointment at Electronic City. Complaint pending for 2 months, scooter stuck there for 1 month. @bhash If there’s no immediate action, I’m escalating this to Consumer Court. @nch1915 @jagograhakjago

[Rakesh L R @rakeshlr]

@OlaElectric @bhash Marketing hype brings attention, not loyalty. Without proper after-sales service, no brand survives long — and the fall in #OlaElectric sales says it all.
#AfterSalesService
#CustomerExperience
#EVIndia
#ServiceMatters

[Rakesh L R @rakeshlr]

@OlaElectric Service manager Manoj denied opening a job card despite my appointment at Electronic City. Complaint pending for 2 months, scooter stuck there for 1 month. @bhash If there’s no immediate action, I’m escalating this to Consumer Court. @nch1915 @jagograhakjago

[Rakesh L R @rakeshlr]

@OlaElectric @bhash Proper after-sales service is critical to sustain in the market long term. Ignoring customers is exactly why @OlaElectric slipped from No.1 to fifth place in the electric 2W segment.

[Rakesh L R @rakeshlr]

@OlaElectric Service manager Manoj denied opening a job card despite my appointment at Electronic City. Complaint pending for 2 months, scooter stuck there for 1 month. @bhash If there’s no immediate action, I’m escalating this to Consumer Court. @nch1915 @jagograhakjago