RAM KUMAR

[RAM KUMAR @ramkumar_aehss]

@LGIndia @LGE_Global

[RAM KUMAR @ramkumar_aehss]

@LGIndia @LGE_Global @jagograhakjago The manager Anbalagan who is irresponsible in updating the status despite holding the ticket open for a month. Without proper technician visit and inspection you can never say dents are due to manual handling. He is way too harsh to convey this even.

[RAM KUMAR @ramkumar_aehss]

@LGIndia @LGE_Global @jagograhakjago The manager Anbalagan who is irresponsible in updating the status despite holding the ticket open for a month. Without proper technician visit and inspection you can never say dents are due to manual handling. He is way too harsh to convey this even.

[RAM KUMAR @ramkumar_aehss]

@LGIndia Hi Team,

I bought a refridgerator 2 months back and the front door is popping up several dents ok its own and growing bigger day by day. Seems like a manufacuturing defect. I need an replacement of refridgrator. Am highly disappionted with LG product and never expected

[RAM KUMAR @ramkumar_aehss]

@LGIndia @LGE_Global @jagograhakjago none of your team is actually working and reaching out to me. You are giving false updates and scammmin us. Day 1 : approved for replacement DAY 2: rejected.

[RAM KUMAR @ramkumar_aehss]

@LGIndia @LGIndia you guys are scamming the customers. Delivering the defective product and justify it as handling issue. How can dents in the refridgerator can become deeper day by day? I need replacement for this defective product

[RAM KUMAR @ramkumar_aehss]

@LGIndia Please provide an ETA on this. What is the current status? Despite following up multiple times i dont get an answer from you.

[RAM KUMAR @ramkumar_aehss]

@LGIndia This is highly disappointing to see how a escalation ticket can be open for a month without an proper ETA. Kindly prioritise it. Am getting the same automated reply for all the tweets except an solid answer from you.

[RAM KUMAR @ramkumar_aehss]

@LGIndia Hi, seems the 2nd level of approval is still pending to initiate the replacement. Can you please prioritize this. Its been a month already.

[RAM KUMAR @ramkumar_aehss]

@LGIndia First please arrange a call back to discuss this further as customer support via call does not even care about providing the right information.

[RAM KUMAR @ramkumar_aehss]

Hi, i bought a LG fridge 3 months back and it is devwloping dents on its own. Have contacted LG and they informed replacement request is approved. Guid e me with the process now
@flipkartsupport

[RAM KUMAR @ramkumar_aehss]

@LGIndia Hi , i have no clue what is going on. Am not getting any update for the replacement.

[RAM KUMAR @ramkumar_aehss]

@LGIndia Hi, i have been informed that replacement of product is approved however no ETA was given for the same and who is responsible for arranging this LG or flipkart? Can you reach out to me.

[RAM KUMAR @ramkumar_aehss]

@LGIndia Hi @LGIndia , as i have no update from you guys i tried contacting customer support and they have provided a manager contact which is again useless.

[RAM KUMAR @ramkumar_aehss]

@LGIndia I understand. However can you please check with the team and let me know what is the current status.?

[RAM KUMAR @ramkumar_aehss]

@LGIndia This is the only reply i get from you guys other than ETA. Till now i havent got any call or an ETA from LG team. Its really disappointing a lot to see such lack of customer service/response from LG

[RAM KUMAR @ramkumar_aehss]

@LGIndia @LGIndia please provide an update on this ASAP

[RAM KUMAR @ramkumar_aehss]

@LGIndia Thanks for escalating this again internally however i need a fixed ETA for this as the ticket was opened long back and no resolution or comments on investigating is provided.

[RAM KUMAR @ramkumar_aehss]

@flipkartsupport Such a shame on you guys. I have cancelled the order finally as i have no hope that you guys will deliver this order even post a month. I have ordered the product in amazon now.

[RAM KUMAR @ramkumar_aehss]

Hi team, why are you delaying the orders like hell. Please deliver it ASAP as per the promised date. This is highly disappointing from you guys.
@flipkartsupport

[RAM KUMAR @ramkumar_aehss]

@LGIndia I have shared the pics and videos of the refridgerator yesterday to the technician via watsapp. But still no reponse from him. Please provide an ETA on this.

[RAM KUMAR @ramkumar_aehss]

@flipkartsupport Your fake promises can never be trusted. This is the only automated message you send us and never care about the order delivery and delay

[RAM KUMAR @ramkumar_aehss]

@flipkartsupport Hi , the order is still not delivered. Can you give me exact ETA for this. Its been a week already