Sends you back to the website. You submit a request. They will contact you later. They ask you to install the monitor again, take pictures to validate that it is damaged. Then they want to charge a 15% fee. This is not worth it. Next time I will from Best Buy.
@Dell Dell has the worst customer service that I have seen in recent history. I bought a monitor, and it arrived more than a week later than estimated. The monitor is damaged with a crack and a leakage. Trying to reach a person via customer service line is impossible.
@SamsungUS - You have the worst customer support process and experience that I have seen in a while for any company. I spent hr chatting with a technician yesterday. We did not get to a resolution. Today, a new technician wants to do everything again - spending hrs of time.
@flooranddecor You have gone from a great company to really bad in less than a year. Your logistics, fulfillment, inventory management and customer service at stores is a nightmare. This has nothing to do with supply chain disruption but poor execution.
@ATTHelp I sent it. I need someone knowledgeable with the Fiber 1000 plan to help me or for a technician to come today. The next technician available is for tomorrow afternoon. This is after I spent hours between yesterday and today attempting to fix it over the phone.
Hey @ATT - What do I need to do get decent technical support? You hide the phone numbers. The technicians are difficult to understand. They are not properly trained. They send you from department in search for an answer. This process tests the patience of anyone calling.
@spacecoastcu Called multiple times. No answer for the problem that you created. Horrible customer service. Better control processes need to be implemented. WARNING: Don't bank w @spacecoastcu
@spacecoastcu This is a Mickey Mouse operation. You put a lien on my property yet I have never had a relationship w your company. Told to give time to research. Did you take the time to research you had the right person? #dumpthem#horribleservice