Ranabir Laha

[Ranabir Laha @ranabirlaha]

@OlaElectric The world sees your advertisements.

And Your Existing Customers are seeing your service centres.

Before asking India to trust Ola, please rebuild the trust of the customers who already did.

[Ranabir Laha @ranabirlaha]

@OlaElectric Before asking thousands of new customers to switch to Ola, please ensure existing customers are not left switched off.

Investors should measure not only deliveries Counts , but also what happens after the delivery.

[Ranabir Laha @ranabirlaha]

@OlaElectric A User does nt buy a scöter only for a test ride, a range number, or an advertisement.
A customer buys a promise.
my question is simple:
If a customer’s vehicle can disappear for months after purchase, then are we building a mobility revolution -or a service centre waiting list?

[Ranabir Laha @ranabirlaha]

@OlaElectric The bigger question is:
“How far will Ola stand with a customer after the sale?”

A brand is built in service centres, not only in advertisements.

Your Sales Team start calling me repeatedly and asking for Buyback with 30K
This is the value you are giving to your own scooter

[Ranabir Laha @ranabirlaha]

@OlaElectric Frm 30th March , my scóter has been sitting at your Kestopur SCX like a forgotten asset.
81+ days of:
No resolution
❌ No clear timeline
❌ No communication
❌ No accountability
And the shocking part — your own team confirms that spare parts, even the battery, are unavailable.

[Ranabir Laha @ranabirlaha]

@OlaElectric Here some people's are posting like they own a vehicle ,
To all those who are going to trap by this Smart Rider Offer beware of Fake Advertisement. Do your own research, visit service centre , take feedback . Don't waste 1.59Lakh .
Be a wise Rider
Do Research
Visit SC once

[Ranabir Laha @ranabirlaha]

@OlaElectric Here some people's are posting like they own a vehicle ,
To all those who are going to trap by this Smart Rider Offer beware of Fake Advertisement. Do your own research, visit service centre , take feedback . Don't waste 1.59Lakh .
Be a wise Rider 💪
Do Research
Visit SC once

[Ranabir Laha @ranabirlaha]

@OlaElectric To all those Smart Riders you can do Smart Riding till the vehicle not reach to Service Centre ONCE it goes to Service Center this will be a Headache ,A Trauma ,A anguish moment , A hopeless Feel and You will be forced as a DUMB Rider By OLA .
Mine s 80+ in SC only
Just research

[Ranabir Laha @ranabirlaha]

@OlaElectric OLA first showed the glimpse on July 2021 , then launched S1 on August 2021 and Customers were getting handover from Dec 2021 .
Today is after almost 5 years in this market still Not able to figure out how to resolve the post sales service issue .
Scooters are piled up in SC.

[Ranabir Laha @ranabirlaha]

@OlaElectric U R busy showing the world how ICE vehicles need petrol, but customers are asking a different QUES:
What is the value of saving ₹100 fuel when the vehicle itself disappears from your life for months?
This is not just a battery, motor, and software upd. It is a promise made to US

[Ranabir Laha @ranabirlaha]

@OlaElectric Now My scooter seems to have switched permanently to your service centre. 😐
Day 79 completed.
Now 90+ more days.
advertisements are showing a cleaner ride, but customers are experiencing a hell lot of longer wait which is Pathetic.
Think for those whose primary vehicle is OLA .

[Ranabir Laha @ranabirlaha]

@OlaElectric A great company is not built only by range, software updates, and regorous advertisements. It's built when a customer who trusted the brand gets timely support after purchase.
Before comparing with ICE vehicles, please compare one thing first:

Customer ownership experience.

[Ranabir Laha @ranabirlaha]

@OlaElectric I also switched to OLA on 2022 thinking all this in consideration.
Now my scooter is in service centre with 79 days and Ola assured me that another 90+ days will take to procurement of parts .
This is the ground 0 situation of Ola . It's pathetic being a customer. trust me

[Ranabir Laha @ranabirlaha]

@OlaElectric Ola is not at all comparable with ICE . It is
How long will my scooter stay with me vs. how long will it stay in the service centre?
Mine: 79 days in service centre + now another 90+ days promised.
Innovation is not only about building EVs; it's abt building TRUST after the sale

[Ranabir Laha @ranabirlaha]

@OlaElectric Day 77: There are No questions on Debate . Scooter is there in the service center with full Dusting and Mishandling . mine 12000 run with full maintainance not a scratch there . OLA IS GIVING BUYBACK WITH 30000 WOW . THIS IS YOU VALUE ON YOU ITSELF .
Now compare with ICE ?????

[Ranabir Laha @ranabirlaha]

@OlaElectric They openly agreed that they having shortage in Parts .
For me now 77+90 =167 I need wait.

Wowww Great Ola

When you don't have sufficient spare parts itself How you encourage buyers..
Openly doing Frauds

[Ranabir Laha @ranabirlaha]

@OlaElectric Day 77 : After all this trauma , frustration,anger Now OLA remember me and called for a Surprise Options.
1.Wait for another 3 months due to spare parts unavailability
2. Buyback @ 30000 whch is 1/4th of my scoter price
3. Upgrade 2 new gen where I need 2 pay 75000

Just think!

[Ranabir Laha @ranabirlaha]

@OlaElectric Day 77 🚨

A simple question for @OlaElectric:

How can we build the future of mobility when the present of after-sales support keeps customers waiting for months?

A scooter is meant to move on roads, not become a permanent exhibit at a service centre.

77 days and counting.

[Ranabir Laha @ranabirlaha]

@OlaElectric For me ,Now if it is available for Free purchase with free delivery to Home, I will not go for Any EV scooter in my Life . The Trauma tht OLA gave me for the last 76 days is a life lesson.ola destroying the whole EV sector -
@tvsiqube
@ampere_ev
@atherenergy
@chetakofficial

[Ranabir Laha @ranabirlaha]

@OlaElectric It's approx 1824 hours / 109440 minutes / 10 weeks and 6 days /
76 DAYS Now , My Scooter is in Service Centre and Dusting .
What about after sales support and service centre trauma.
LOTS OF VEHICLES ARE PILED IN SERVICE CENTRE INCLUDING MINE ONE . And here ola opening Windows .