Ranadeep Basu

[Ranadeep Basu @ranadeepbasu]

@agoda Wow @agoda now that we have caught your scam you have gone silent? People please think before you book on @agoda ever again! There’s no accountability as you can see!

[Ranadeep Basu @ranadeepbasu]

@agoda I booked a room in london for a guest, paid up, the guest reached the hotel to be told that @agoda has not paid the hotel 😬! When contacted @agoda Cust care told me I have one choice - cancel and get refund and figure the room on my own 😬😬

[Ranadeep Basu @ranadeepbasu]

@agoda @agoda you mind sending a link that works where I can send the details of what happened, and you send me the details of what happened??? It’s so weird that one can’t even send DM on your profile

[Ranadeep Basu @ranadeepbasu]

NEVER booking on @agoda again. The hotel didn’t receive the payment from Agoda, and made the guests wait at the reception for 2 hours and asked for money. Agoda gave me 1 choice - cancel the booking for free, and figure the room on my own - because…

[Ranadeep Basu @ranadeepbasu]

@agoda I really want to see what @agoda does about this case other than sharing a broken link which doesn’t open any DM whatsoever - which is I’m sure a ploy to show in public how concerned they are, while the link doesn’t work 😬

[Ranadeep Basu @ranadeepbasu]

@agoda And none of what I’m saying is made up. Imagine booking hotels for your next trip, and upon reaching you are told @agoda has not paid up, so you need to pay whatever price the hotel asks you to pay!

[Ranadeep Basu @ranadeepbasu]

@agoda It’s crazy @agoda even on your promotional posts you only have complaints! I’m exploring all plausible options of compensation, even legal, for the harassment and embarrassment that was endured due to your service deficiency, and nil effort to damage control

[Ranadeep Basu @ranadeepbasu]

@agoda I was told to take $20 as Agoda cash as compensation 😬 and book on Agoda again, with no guarantee again that the money will be paid to the hotel this time

[Ranadeep Basu @ranadeepbasu]

@agoda So essentially it means that if you book through @agoda they might not send your payment ahead and to the hotel and you may be asked to then figure out your own room! And mind you it was a $200 / night hotel not some shady place

[Ranadeep Basu @ranadeepbasu]

@agoda Ok anyone viewing this message, please let me know if the link shared by @agoda works, cause it doesn’t work for me. Could be just another example of their horrid service

[Ranadeep Basu @ranadeepbasu]

@agoda All they will say is oh we are sorry our agent didn’t pay up, oh we understand it’s annoying, but pls figure your room out. @agoda you are not a booking site, you are a joke

[Ranadeep Basu @ranadeepbasu]

Just for people who want to book, with @agoda there is no guarantee that their agent will pay the hotel, so you might be told by @agoda to figure your own room, and take their 20 usd Agoda cash! They didn’t even offer to sort the room with the hotel!

[Ranadeep Basu @ranadeepbasu]

@agoda @agoda the contact link, like your service, is also not working

[Ranadeep Basu @ranadeepbasu]

@agoda This whatever link you are sending for contact doesn’t work

[Ranadeep Basu @ranadeepbasu]

@agoda I had booked the hotel on @agoda one day prior and I guess that’s sufficient time to secure the room. and yes @agoda you can keep your 23 usd compensation in Agoda cash, as I’m not booking with you if this is the attitude after messing up a booking

[Ranadeep Basu @ranadeepbasu]

@agoda Mind you it was a usd 200 hotel room for a guest, not a shady place! When I called @agoda the only option I was given was to take the refund and usd 23.72 Agoda cash and book it again, with no guarantee that this time the agent will pay the money ahead!

[Ranadeep Basu @ranadeepbasu]

10 calls already by 10:55 am! Is business so bad that this is what you have to do @Bajaj_Finserv? You have keep calling people to beg them to take loans!?

[Ranadeep Basu @ranadeepbasu]

@Bajaj_Finserv what will you take to stop your people from calling and harassing. This was the 6th call and it’s 10:40 am, inspite of me telling them not to call, & that I’m recording the calls & I will put in a written complaint!! They said please complain!

[Ranadeep Basu @ranadeepbasu]

@RBI can an establishment charge extra 2.5% from customer for paying through credit card? Which means they are charging more than MRP? How do you propagate the vision of a digital india when the businesses are bullying customers like this?