Raquel Ritz

Blogger and traveller. I love food, restaurants, hotels, planes and dogs (not in that order). I blog in Spanish and English. Oh yeah, I once was a travel agent.

[Raquel Ritz @RaquelRitz]

@thameswater Thank you, doing that now.

[Raquel Ritz @RaquelRitz]

@thameswater hi! You are doing works in our street and my car has been scratched. Who can I contact? Thanks

[Raquel Ritz @RaquelRitz]

@TrustFordUK You do. I replied to this email. Ps: my last name is not Ritz. I’ll forward my reply again, but you definitely received it.

[Raquel Ritz @RaquelRitz]

@TrustFordUK you definitely lost me as a customer. Not only contacting you by phone is impossible, you scratched my car without telling me, now you give me an appointment one month after o requested. What a joke!

[Raquel Ritz @RaquelRitz]

@TrustFordUK I sent the email that same day and I have not heard anything back yet. Can you please look into this? You replied to my first email. Thanks

[Raquel Ritz @RaquelRitz]

@TrustFordUK For free while we waited and the say each branch is different. We have asked for a complaint form only to be told you don’t have any. Are you serious? Your costumer service is appalling. Never again buying a Ford.

[Raquel Ritz @RaquelRitz]

@TrustFordUK And we are being told is 12£ per day! No one ever said anything, plus the problem the car has is a manufacturing problem (I have taken this car more times to the garage in two years than my 19 year old previous car!). My husband has questioned this as Alperton gave us the car

[Raquel Ritz @RaquelRitz]

@primevideouk I’ve just downloaded the app and after logging in (all in English) the app is in Chinese, Japanese? What can i do?

[Raquel Ritz @RaquelRitz]

@PapaJohnsUK I will try to do this this week. Apologies as I had a baby and couldn’t reply earlier 😊

[Raquel Ritz @RaquelRitz]

@PapaJohnsUK hi!We order almost every Friday for collection and in the past few months your branch has made so many mistakes... we had bacon in our pizzas 4-5 times. Last time it was only one slice with a couple of small tiny bits.

[Raquel Ritz @RaquelRitz]

@movistar_es hola! Tengo a un familiar conmigo en Londres y su teléfono se ha actualizado y no sabe muy bien cómo le está pidiendo el PIN de la tarjeta SIM, que no tiene aquí y el móvil está ahora bloqueado. ¿Cómo puede hacer?

[Raquel Ritz @RaquelRitz]

@PapaJohnsUK when we got home, only one is half and half and I try to call and NO answer! Definitely not buying again, sorry. I have given you too many chances, but being shut down then not answering the phone is really bad.

[Raquel Ritz @RaquelRitz]

@PapaJohnsUK then pizza delivered when we asked for collection. Once they didn’t know where the pizza was. Today I was shut down when ordering because they were too busy. Fine, I ordered the same as last time, two half and half.

[Raquel Ritz @RaquelRitz]

@haven Great! Thank you 😊

[Raquel Ritz @RaquelRitz]

@haven hi! We’re going to Combe Haven on Friday and were wondering if there’s any Easter Egg Hunt planned. Thanks!

[Raquel Ritz @RaquelRitz]

@haven It doesn’t say anything, I already checked. Just the normal activities 😔

[Raquel Ritz @RaquelRitz]

@alex_1284 @Vitorinokpy @es_INE Eso ya pasó en la anteriores y durante días!

[Raquel Ritz @RaquelRitz]

@LidlGB @jet2tweets Lidl, this is not Spanish Omelette 😳 https://t.co/M2XztXduHL