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"In a context where turnover is high and workers do not typically have many opportunities to communicate their concerns to management, providing workers with voice can be a simple yet powerful way to keep workers from quitting": Achyuta Adhvaryu, Teresa Molina and Anant Nyshadham
Manage your brand's online reputation by responding to both positive and negative reviews, but never delete bad reviews or reward good ones as the former action can look like there's something to hide and the latter violates the rules of most sites, says Anvil Media's Kent Lewis.