ravi pitroda

Software Engineer with exceptional skills of trading

[ravi pitroda @ravipitroda2]

Refund received. Thanks @Flipkart @FlipkartSupport for resolving it.

But honestly, the experience was very poor — despite having a valid ASUS DOA certificate, it took repeated follow-ups, delays, and unnecessary verification.

This needs improvement.

[ravi pitroda @ravipitroda2]

@Flipkart @FlipkartSupport @ASUSIndia

ASUS Vivobook Go 15 delivered on 16 Mar (Open Box). Within 30 mins, screen flickering started
ASUS technician confirmed DOA and issued certificate.
Still no replacement/refund, only delays with “verification”
Requesting immediate resolution

[ravi pitroda @ravipitroda2]

@Flipkart @FlipkartSupport

Update: Pickup for my DOA return has been completed successfully. The product was verified and collected. ( Date : 5th april, time : 05:03 pm.

Awaiting refund as per timeline.

Order ID: OD****7890

[ravi pitroda @ravipitroda2]

@Flipkart @FlipkartSupport

Pickup for my approved DOA return was cancelled as my phone was temporarily unreachable.

This is disappointing as the pickup was already scheduled.

Request immediate rescheduling of pickup at the earliest.

Order ID: OD****7890

[ravi pitroda @ravipitroda2]

Still the product is not picked up as today was the pick up date,

They tried reaching me on my number but as i didn't receive any call yet.

@flipkartsupport please call me and fix it asap

[ravi pitroda @ravipitroda2]

@Flipkart @FlipkartSupport @ASUSIndia
No response, no call, no email despite multiple escalations.
ASUS already issued DOA certificate, yet replacement/refund is still pending.
This is unacceptable delay.
Escalating to Consumer Helpline if not resolved within 24 hrs.

[ravi pitroda @ravipitroda2]

@Flipkart @flipkartsupport

There is no escalation email or any communication happened for the DOA certificate from Flipkart, for which you are delaying the Resolution for this issue.
As @ASUSIndia confirmed from their side.
@flipkartsupport
Can you give justification for this?

[ravi pitroda @ravipitroda2]

@Flipkart @FlipkartSupport
Update: Again asked to wait 24 hrs stating they are “checking with ASUS”, even though DOA certificate is already issued.

This has been repeated multiple times with no resolution.

[ravi pitroda @ravipitroda2]

Order ID: OD1234****7890

Issue raised on same day of delivery. ASUS already confirmed DOA and issued certificate.

Still no resolution.

[ravi pitroda @ravipitroda2]

#TravelMoreBankLess door8 Paris

[ravi pitroda @ravipitroda2]

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[ravi pitroda @ravipitroda2]

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[ravi pitroda @ravipitroda2]

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