Raymond Joseph

Journalist, fact-checker. 2021 Nat Nakasa Courageous Journalism award; 2022 Vodacom Journalist of the Year; Taco Kuiper Investigative Journalism Award 2022

[Everyday Astronaut @Erdayastronaut]

This photo of Earth is EXTRA spectacular for a good reason... let me explain. Most images you see of Earth from space are the daylight side of the Earth, and it's obviously very bright (see my last image), this means stars are too dim to be seen with that bright exposure setting (low ISO, high shutter and / or stopped down aperture).

BUT this image taken by the Orion crew looks so incredible because you can see the sun is BEHIND the earth, meaning it's night time on the side of the earth facing the crew in this image.

So how do you expose a night time earth from space? Same way you do on Earth! A mixture of opening up the aperture (F4 in this case), cranking the ISO (51,200 here), and using a relatively long exposure (1/4 of a second). We can see the settings used by looking at the exif data from the camera. What this means is our camera is also sensitive enough to see stars in the background of Earth, leading to an extraordinary image!!! GREAT WORK!!! These are the kind of images I've been so excited to see!

[Raymond Joseph @rayjoe]

@AfricanDream01 @MWEBTweets Still bouncing. @MWEBTweets' customer service has degenerated since it was sold to new owners.

[Raymond Joseph @rayjoe]

@MWEBTweets What is the email address to report spam? The one I have always used is bouncing my emails.

[Raymond Joseph @rayjoe]

@AfricanDream01 @MWEBTweets That's the one that bounced :(

[Raymond Joseph @rayjoe]

@flyethiopian My locked bag was opened and robbed at Bole Airport a few years ago, while in your care. First I was messed around when I complained and tried to claim for the stolen items. Then you went silent and simply ignored me. The result is I no longer use @flyethiopian

[Raymond Joseph @rayjoe]

@MWEBTweets Tried to contact an agent via FB, but still require a one-time pin that I am not receiving. I tried to chat via the app, but just left hanging while MWeb is "still finding an agent". I feel as if I am stuck in a dystopian nightmare. Can someone please contact me on 083 264-5396

[Raymond Joseph @rayjoe]

Dear @MWEBTweets, I am struggling to get help with your new email portal. To speak to a human being, I need a one-time pin that is supposed to be sent to my phone, but it's not coming. What now? #FAIL

[Raymond Joseph @rayjoe]

Dear @MWEBTweets, with your old online email portal, I was able to right-click on an email address and search for mails sent to, or received from, it. Does that still exist? If so, where do I find it?

[Raymond Joseph @rayjoe]

@PaulVolkerSA Thank you, much appreciated

[Raymond Joseph @rayjoe]

@PaulVolkerSA I'm trying very hard to, but my age is against me.

[Raymond Joseph @rayjoe]

On November 9, I complained on X about a @SizweHosmed staffer putting the phone down on me when I raised the almost 20% monthly membership fees hike. Despite making all the right noises on X & in DMs, I am yet to be contacted by anyone to follow up. Clearly they don't care #fail

[Raymond Joseph @rayjoe]

@SizweHosmed Nice try, but I won't be silenced by being shepherded into a DM. I expect you to deal with my complaint with the urgency that is required.

[Raymond Joseph @rayjoe]

Dear @SizweHosmed, I wish to complain about Noma in your authorisations dept. After I got the info I needed for a specialist visit, I also expressed dissatisfaction at your 20% monthly fee increase. She responded by hanging up on me. Appalling customer service. #fail

[Raymond Joseph @rayjoe]

@SizweHosmed I responded last week via DM as requested, but haven't received a response. Clearly, @SizweHosmed only pays lip service to customer complaints.

[Raymond Joseph @rayjoe]

@SizweHosmed You have neatly sidestepped an almost 20% increase in premiums, the highest by any medical aid; the obscene payments to your CEO & board; & Sizwe's lack of transparency. I'd rather vote with my wallet & join a solvent medical aid that doesn't punish members for its incompetence.

[Raymond Joseph @rayjoe]

Dear @SizweHosmed having run your medical so poorly that it has been placed under curatorship, how can you possibly justify an almost 20% increase in monthly premiums? As a member of 28 years' standing, I feel betrayed.

[Raymond Joseph @rayjoe]

It's clear that already financially strapped members are being milked to subsidise poor management and incompetence. #fail

[Raymond Joseph @rayjoe]

How can excessive CEO and board member costs be justified if the scheme had to be placed under curatorship due to poor management/performance? Failure to publicly disclose executive salaries for 2023 or 2024 is a huge red flag.

[Raymond Joseph @rayjoe]

Dear @Airports_ZA the chaos you caused by not having enough people at security checkpoints at @capetownint means some people will miss flights. I queued for 50 minutes. The queue snaked all around the domestic departure hall #fail

[Raymond Joseph @rayjoe]

@Dischem Stop gaslighting your customers. I've complained about this previously. All I got was sorry, we'll look into it. But nothing's been done to fix the issue. It's highly disrespectful. If you expect customers to hang on & waste their time & airtime, introduce a free 0800 number.

[Raymond Joseph @rayjoe]

Dear @Dischem I've been holding on for 40 minutes and counting to place a meds order. So, quit the gaslighting and stop playing a BS recording telling customers their call is "very important" to you. Major #fail