RAY PEACOCK

[RAY PEACOCK @raythechemist]

@nsandihelp This would be a new account 99% sure. Will check with parents.

[RAY PEACOCK @raythechemist]

@nsandihelp quick question. Can I buy Premium Bonds for a God child or does it have to be one of my children. Thanks.

[RAY PEACOCK @raythechemist]

@nsandihelp Thanks for replying. She’s 9.

[RAY PEACOCK @raythechemist]

@skytv how do I nominate one of your call centre staff for excellent customer service?

[RAY PEACOCK @raythechemist]

@AskVirginMoney Great shame. I followed your instructions and emailed. 48 hours and no reply. The ombudsman and the UK financial press it is then.

[RAY PEACOCK @raythechemist]

@AskVirginMoney I was promised contact after my complaint within 48 hours. Nearly a week has now passed. Didn’t want to escalate this to the ombudsman and the financial press.

[RAY PEACOCK @raythechemist]

@AskVirginMoney I supply my proof of earnings to your underwriter (nothing has changed financially since my original application). No contact from you. I complain, still no contact from you.

[RAY PEACOCK @raythechemist]

@AskVirginMoney No I opened it back in March. You have me a £1000 overdraft which you wrote to me in June saying you’d withdraw if you didn’t hear from me in a month. I spent over two hours trying to get in touch (call log can be provided). My overdraft is now £0 and you refuse to do anything.

[RAY PEACOCK @raythechemist]

@AskVirginMoney A personal current account. I was hoping to transfer my business from First Direct to you.

[RAY PEACOCK @raythechemist]

@AskVirginMoney I think it was probably customer relations. It was made clear that I’d get a call back within 48 hours.

[RAY PEACOCK @raythechemist]

@Tuffnells very disappointed with your service. Driver delivered half of an order yesterday and couldn’t wait to get off my property. Your phones aren’t being answered and the tracking number doesn’t work. I am left now at home and have no idea of my delivery will arrive.