Rahul Das

[Rahul Das @rdas6384]

@zomatocare being a regular customer of Zomato, it feels like I'm getting cheated by them now.

Order ID:- 8466534803

Vada pav is almost expired. Even the expiry date mentioned in the packet is 11-08-26. Getting bad smell from it but not getting any help from your end.

[Rahul Das @rdas6384]

@jagograhakjago please look into this matter. @SwiggyCares @Swiggy is clearly denying to help the customer.

[Rahul Das @rdas6384]

@SwiggyCares ORDER #208804270179686

Order placed on 10:41PM. Got delivered on 11:08PM. Received Dahi Vada and Lassi instead of my actual order i.e., 1 Onion Masala Dosa. Tried to contact delivery person but did not receive any response. Then I tried to raise complain on app.

[Rahul Das @rdas6384]

Then disconnected my call. Now come to the main point. The food I got is of no use. I don't eat the items I got instead of original item. I was hungry and instead of enjoying my food I'm wasting my time on you guys.

[Rahul Das @rdas6384]

@SwiggyCares @jagograhakjago please look into the matter. They had delivered the wrong item in my address and after complaining regarding this, first they told me they will give me the update in 24 hrs and now saying they can't do anything and will not refund my money back.

[Rahul Das @rdas6384]

@SwiggyCares ORDER #208804270179686

Any update?

[Rahul Das @rdas6384]

Such a hypocrite company you are! Delivering order in 24 minutes but providing services in 24 hours! It's pathetic!

[Rahul Das @rdas6384]

@SwiggyCares ORDER #208804270179686

So basically you guys are saying that you will pass on feedback for delivery the totally different items from what I ordered! What about my hard earned money? Do you guys think we have free money to spend on you!

[Rahul Das @rdas6384]

I want my money back. I'm not going to suffer because of your mistakes. Just return my hard earned money otherwise I'm going to raise this concern on Consumer Forum. You guys are literally cheating your more than 5 yrs old Swiggy One member. I'll delete my account for sure now.

[Rahul Das @rdas6384]

@SwiggyCares I want full refund for this issue.

[Rahul Das @rdas6384]

@SwiggyCares I just want my money back. If you want your food back then come to my location and collect it.

[Rahul Das @rdas6384]

If you want your order back then you can ask your delivery partner to collect this from my location. I just want my money back. That's it.

If you can't help then I'm going to delete the account and raise complain on Consumer Forum.

[Rahul Das @rdas6384]

But you guys are saying you will give me the resolution in next 24 hours! Literally 24 hours for food! Where you have delivered the order in 27 minutes. Then I tried to contact your customer care executive but they just kept my call on hold for 2 times.

[Rahul Das @rdas6384]

If you want your order back then you can ask your delivery partner to collect this from my location. I just want my money back. That's it.
If you can't help then I'm going to delete the account and raise complain on Consumer Forum.

[Rahul Das @rdas6384]

Then your customer care executive just put my call on hold and then disconnected my call 2 times. What! Seriously these kinds of services you guys are providing to your customer! First improve your customer service then deliver the order in 10 minutes.

[Rahul Das @rdas6384]

Surprisingly you guys are saying that you need 24 hours to give me the resolution where you delivered the order in 27 Minutes. Seriously! Using Swiggy from last more than 5 years and currently having Swiggy One subscription. Then I tried to connect you on Call.

[Rahul Das @rdas6384]

@SwiggyCares Order ID: 207243770679189 , Order ID: 207243540899380

Faced same issue on both the orders.

[Rahul Das @rdas6384]

@SwiggyCares Hey Swiggy! I don't know why do your delivery partners not use Swiggy Bags while carrying the orders in Kolkata? Whenever I place an order, the delivery person comes with a dirty handbag keeping order inside which leads to order spillage problem.

[Rahul Das @rdas6384]

@zeptocares I have shared you my registered mobile number in your DM. Kindly look into it.