Rajesh Dhomse

7 months ago

Hello Noon, further to your DM, I have checked my email and spam. I haven't received any email from Etihad nor have received any calls to talk about my case. Someone in your team has given a wrong update - @etihad @Etihad_EY @EtihadHelp

7 months ago

@rdhomse Hi Rajesh, thanks for reaching out, we replied to your DM, please check. *Noon https://t.co/WVAeTad9lm

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7 months ago

Hi, I have replied to your DM, that I haven't received any response from Etihad via email or call. Also the link that you sent to 'self-manage' the follow-up is not user-friendly to navigate. I have sent an email, I expect and email response please @etihad @Etihad_EY @EtihadHelp

7 months ago

@rdhomse We have replied to you via DM, kindly check. *Rey

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7 months ago

Levi, after providing you with the booking PNR and complaint refence no. both issued by @etihad!, you additionally as asked for the date on which the complaint was registered and my email id, which I have sent on DM. Ur 'replied on DM' responses are equal to 'more TORTURE awaits'

Etihad Airways @etihad

7 months ago

@rdhomse We have already replied to you via DMs; please check. *Levi https://t.co/rKOcYHg3LE

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rdhomse retweeted

Etihad Airways @etihad

7 months ago

@rdhomse We have already replied to you via DMs; please check. *Levi https://t.co/rKOcYHg3LE

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7 months ago

Just so everyone is aware, @Etihad_EY again asked for the booking details, date of ticket booking etc. and I have again submitted it.... now preparing myself for another period of prolonged silence by @etihad @EtihadHelp ... wish me luck and patience 🙏 🤞1 month+ and waiting! 😇

7 months ago

@rdhomse Hi Rajesh, sorry to hear about that. We replied to you via DMs; please check. *Levi https://t.co/WVAeTad9lm

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7 months ago

So @etihad @Etihad_EY @EtihadHelp how long do you all expect me to wait?? Its over a month, not even a courtesy update, no comms at all, till I don't follow-up! DO you all work on philosophy 'make customers wait till they FORGET!' Are these ethical service principles?

7 months ago

@rdhomse Hello Rajesh. We are actively following up on your case with the concerned department, please join us via DMs for more updates. *Moro https://t.co/WVAeTad9lm

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7 months ago

Moro, even if I come on the DMs, the only thing u r gng to say tht u guys are still luking into it! I have tried that bfr and nthng chngs. @etihad is trying the delay tactic. delay till customer gets tired and gives up. No apology, no refund, no compensation, just #pain #shame

7 months ago

@rdhomse Hello Rajesh. We are actively following up on your case with the concerned department, please join us via DMs for more updates. *Moro https://t.co/WVAeTad9lm

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7 months ago

@etihad @Etihad_EY @EtihadHelp what is the status of my complaint. No. of false assurances given by you all, are there for everyone to see. Nearly a month of follow-ups and no resolution, only avoidance. What takes a month to resolve in today's times #etihadshamefulservice

8 months ago

@rdhomse Hi Rajesh. Please be assured that your case is being looked into it, and the case officer will contact you if any updates are available. In the meantime, we appreciate your patience. *Ann

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8 months ago

You ladies are the BESTest! Team Blue proud of you!

Johns.

@CricCrazyJohns

8 months ago

THE VICTORY SONG OF TEAM INDIA IN WOMENS WORLD CUP. ❤️🇮🇳 - This team is a family.

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8 months ago

Hello! @etihad @Etihad_EY @EtihadHelp its nearly a month since the episode! All proofs submitted, all processes FORCED by u guys followed... apart from FALSE PROMISES I havent received anything. PAY ME BACK MY MONEY! This is not rocket science, straight forward case of ur mess-up

8 months ago

@rdhomse @rdhomse Hi Rajesh. We want to assure you that we are actively pursuing your case internally. Feel free to send us a DM if you would like more information about your case. *Tony https://t.co/WVAeTad9lm

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8 months ago

Hello @etihad @Etihad_EY @EtihadHelp whats the status of my complaint? It really shouldn't take so much time to resolve after your customer has submitted all proofs to show that your Mumbai airport team messed-up causing severe inconvenience to my elderly mother!

8 months ago

@rdhomse Hello Rajesh. We assure you that we're chasing your case internally and will keep you posted via DMs, if any updates are shared with us. You may also drop us a DM to provide you with more details regarding your case. *Moro https://t.co/WVAeTad9lm

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8 months ago

Since you are same company, I am sure you can access the details in the email and if you still wish, you can help get me a resolution. Case history with proof of my mother's seamless travel with another airline was submitted to [email protected] @etihad @Etihad_EY

8 months ago

@rdhomse So we can better look into this for you, please reach us via DM. *Elsa

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8 months ago

Hi Elsa, I wrote back to Aby earlier. Your call center supervisor today insisted that I write them an email if I expect any resolution. I wrote a detailed email to [email protected] along with proofs of my mother's seamless travel to AUH with other airline

8 months ago

@rdhomse So we can better look into this for you, please reach us via DM. *Elsa

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8 months ago

@EtihadHelp Hi Aya, after an agonising wait of nearly 2 weeks, I was asked by your call centre to once again details the whole story in an email and submit proof of trav3l. Which I have sent to [email protected]. if you really intend to help, pls access the email and help resolve @Etihad_EY

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8 months ago

@etihad @Etihad_EY @EtihadHelp I provided my mothers ticket details from other airline so they could investigate further, but havent recvd any update after that. Its nearly 2 weeks since the incident and resolution yet. Why so much time to acknowledge your fault and pay me back?

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8 months ago

Hi @etihad @Etihad_EY @EtihadHelp can someone tell me whats happening with my complaint? Last week I recvd a call from representative, giving the same reason for not allowing my mother to checkin. I told them there was no visa issue as my mom has arrived in Abu Dhabi on same visa

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8 months ago

@etihad @Etihad_EY @EtihadHelp when will you acknowledge your MISTAKE? when will you resolve my COMPLAINT? when will you COMPENSATE us? When will you WAKEUP? #APATHYEtihad #HARASSMENTEtihad

8 months ago

@EtihadAirways @EtihadHelp SHOCKING: Your staff at Mumbai airport denied my ELDERLY mother boarding, wrongly claiming her UAE visa was invalid. Cnfrmd by UAE immigration it is VALID. 24hrs later, she's in limbo and you offer a 28-DAY "resolution"? This is a disgrace. #EtihadFail

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8 months ago

Hello @etihad @Etihad_EY @EtihadHelp its now 1 week since my mother was denied checkin on her valid ticket and valid visa, with your Mumbai staff claiming the visa is not valid. Subsequently, she has travelled to Abu Dhabi on the same visa. No complaint reolustion yet @gcaauae

8 months ago

@EtihadAirways @EtihadHelp SHOCKING: Your staff at Mumbai airport denied my ELDERLY mother boarding, wrongly claiming her UAE visa was invalid. Cnfrmd by UAE immigration it is VALID. 24hrs later, she's in limbo and you offer a 28-DAY "resolution"? This is a disgrace. #EtihadFail

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8 months ago

This is the 3rd time I am being told that someone will contact me, with no calls so far >5 days. Hopefully, I am 3rd time lucky :-). #waitingforetihadscall

8 months ago

@rdhomse We have raised a request to the relevant team to contact you at the earliest. Please bear for their call, or get in touch with us via DM to discuss this further. Thank you for your understanding. *Gee https://t.co/WVAeTad9lm

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8 months ago

Hi Gee! Instead of forcing me to toe your line, why don't you have your team to contact me instead on my contact details, which I have provided you guys multiple times. Why do you guys insist on DMs? Let even @etihad leaders see this apathy by their customer services teams