Hey @ZoomcarMUM ,@consumerforum_
Love how you take money, accept IDs, confirm the trip, and then cancel it at pickup , all because “the phone number didn’t match.”
Great feature. Super useful. 👏
Should I book my next ride with a Ouija board? #consumerProtect#StartupIndia
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Hey @ZoomcarMUM ,@consumerforum_
Love how you take money, accept IDs, confirm the trip, and then cancel it at pickup , all because “the phone number didn’t match.”
Great feature. Super useful. 👏
Should I book my next ride with a Ouija board? #consumerProtect#StartupIndia
@ZoomcarMUM The real problem isn’t a number mismatch.
It’s how @ZoomcarMUM handled the issue:
No warnings at booking
No live support at pickup
No refund after canceling their own confirmed trip
Can you call this customer first?
For anyone wondering, here's the screenshot of my completed verification call.
@ZoomcarMUM had no issues taking my ID, license, and payment , just magically decided to cancel at the pickup point.
🪄✨
Hey @ZoomcarIndia,
I was denied a car despite valid license & full payment, just because I booked via a different number.
No resolution for days.
Is this how you treat paying customers?
#ZoomcarFail#CustomerService