@DivaBiotech One of the most disabling issues for DTC is the #Information divide: medical, cost transparency, treatment choice, quality... For real DTC need more than booking concierge- informed choice with smart #data at the point of #care, creating dialogue with care seeker and provider.
@rikrenard Healthcare system is (largely) methodical and organized to deliver a care paradigm, systemic I was implying that it is more vast or widespread than just our health system. Agree FFS is perverse in its current form.
I have just posted a blog 'Good customer analytics starts with good data', in my blog at Contact Center World Blogs. Read my thoughts at https://t.co/QzBOhLDOZD
#physicians universally agree #healthcare#data is a mess and nothing meaningful can be derived from the way it is collected , they must expertly weave the patient story from the quagmire #disruption#HealthTech needed