Reece Couchman

[Reece Couchman @reececouchman]

@imaginecurve Don’t get too confident. Your customer support is abysmal and your COO blocks people on LinkedIn when they reach out to him after loosing their card and are unable to get support to help issue a replacement.

[Reece Couchman @reececouchman]

@AskCurve Still no response to my ticket or the DM I sent you here. Just shows the lack of genuine desire to resolve a concern. I’ll now proceed to cancel my account with you

[Reece Couchman @reececouchman]

@AskCurve Why does your phone number only let you leave voice messages and then you don’t reply to a stolen card form submission for 5 days and counting? Can someone please call me today?

[Reece Couchman @reececouchman]

@AskCurve Done. Still no comms and no replacement card ….

[Reece Couchman @reececouchman]

@imaginecurve why does your phone number only let you leave voice messages and then you don’t reply to a stolen card form submission for 5 days and counting? Can someone please call me today?

[Reece Couchman @reececouchman]

@British_Airways All 4 of our flights have been CANCELLED overnight by you with no alternatives offered.
Your phone lines are stating you're too busy to take any more calls then disconnect, and you have over 99 people waiting on live chat. What is going on?! #customerservice #ba

[Reece Couchman @reececouchman]

@LloydsBank 01:08:30 - still waiting.

Unbelievable.

[Reece Couchman @reececouchman]

Over an hour waiting to speak to @LloydsBank - the first rep that transferred me said only this team can help yet you still play the "why not go online" prompts while queuing my call to them - it's infuriating. 1/3

[Reece Couchman @reececouchman]

@LloydsBank No, 48:50 in and I'm still waiting to be connected to a representative.

[Reece Couchman @reececouchman]

I use @StarlingBank for my business banking and their experience is night and day compared to yours.

People will vote with their feet and leave, wake up @LloydsBank and sort out your customer experience!

#customersupport #lloydsbank

[Reece Couchman @reececouchman]

You need more representatives covering your phone lines, or better tech to allow self-service for blocked cards.

Expecting your customers to wait for anything longer than 5 mins for an answer is unacceptable and an awful #customerexperience 2/3

[Reece Couchman @reececouchman]

@elonmusk will premium interior lighting (footwell and door pockets) ever be available as a paid in-app upgrade for the M3 SR+ the same as rear heated seats are currently? 🙏💡

[Reece Couchman @reececouchman]

@hsamuelhelp @hsamueljeweller ... any response? ...

[Reece Couchman @reececouchman]

@hsamueljeweller @hsamuelhelp I wouldn't call a dented box, a gift card with a stuck on single line message and ONE piece of tissue paper "beautiful". So disappointed in your "gift wrap" option, I now need to repackage it myself. Please let me know how you will make it right ...

[Reece Couchman @reececouchman]

@DFWAirport Please pass on my feedback to Sarah and Todd, they deserve it 👍

[Reece Couchman @reececouchman]

@pizzahut - Excellent service in your @DFWAirport franchise location in Terminal C by Sarah and Todd at the bar. A credit to your brand - polite, efficient & genuine. I'll be returning! 🤩

#CustomerService #CustomerExperience #GreatService

[Reece Couchman @reececouchman]

@pizzahut Please pass on my feedback to Sarah and Todd, they deserve it 👍

[Reece Couchman @reececouchman]

https://t.co/vlXrzgOWxD #upleap

[Reece Couchman @reececouchman]

Oh, the agent was "Nabila" FYI. Who just ended the chat with "Is there anything else I can assist you with?" before even asking me if the issue was resolved, which it is not.

[Reece Couchman @reececouchman]

@ZARA_Care @ZARA Awful customer experience via your live chat, I have a server error completing your checkout and your 'advice' is as per attached image. No apology, no attempt to replicate & no understanding of my issue other than generic template responses.

#CustomerExperience