Customer Service & Relations Team

[Customer Service & Relations Team @relationspageCs]

@hannahkaur_ Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[hkflavourz @hannahkaur_]

@BootsUK why are you cancelling my order right after i’ve put it through? Twice now! I’m trying to purchase gifts for Midwives & NICU nurses

[Customer Service & Relations Team @relationspageCs]

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[Emma Nicholson @EmmatheMinx]

@BootsUK who can I talk to about my order being late and missing items !

[Customer Service & Relations Team @relationspageCs]

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[Jess 🌸 @JessicaAmy145]

@BootsUK Hi, I ordered an item yesterday and paid for next day delivery. The email confirmed it would be delivered today. I have just seen that it is now coming tomorrow. This was paid for as NDD because it is something needed urgently due to it being a replacement of something

[Customer Service & Relations Team @relationspageCs]

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[fiona beirne @fionabeirne4]

@BootsUK I still haven't received my refund, had an email to say it would be processed by January 2nd. It's for a wrong order you sent to me and I returned in store before Christmas ongoing over a month,

[Customer Service & Relations Team @relationspageCs]

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[Ryan Edwards 🇬🇧 @RyanEdwards_DBP]

@BootsUK I booked a flu vaccination on the 10th December 2025 with your Malvern store. On the 14th December, the appointment was cancelled with no reason given. I have not been refunded yet for this cancelled appointment. Please may I be assisted with this?

[Customer Service & Relations Team @relationspageCs]

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[Chris @ChrisA]

@BootsUK hello, I think I was overcharged for something in store but I'm unable to return and ask, are you able to help?

[Customer Service & Relations Team @relationspageCs]

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[helmet o'sullivan @hellsbells35]

@BootsUK what is up with your website?! I’ve tried 3 times to place an order to have them cancelled. Couldn’t get through on the phone so @superdrug saved the day !

[Customer Service & Relations Team @relationspageCs]

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[Nanna1607 @common24sense]

@BootsUK Boots Retail Park Gateshead no heating absolute freezing in there same temp as it is outside Staff wearing coats with gilet What a disgrace working in a shop in those conditions I bet management aren't working in those conditions probably gone home or out to a meeting

[Customer Service & Relations Team @relationspageCs]

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[Pip Maz @maz_pip]

@BootsUK Hey boots, I think I should let your followers know that you are working your West kirby branch staff into the ground. You are aware of it, very much, but are happy to let their health suffer. I feel so sorry for them, watching them struggle. Shame

[Customer Service & Relations Team @relationspageCs]

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[. @theeckZz]

@BootsUK Hi it won’t let me dm you can you please message me?

[Customer Service & Relations Team @relationspageCs]

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[Carla Feltham @cjfelt13]

@BootsUK I have a missing parcel from online delivery and think Royal Mail have lost it. I’ve raised a complaint with them but will take 10 working days. Please can you help as ordered items on Xmas day and still not got them

[Customer Service & Relations Team @relationspageCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Customer Service & Relations Team @relationspageCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Customer Service & Relations Team @relationspageCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Neil Kane @nkaneplc]

@BootsUK my bonus points were not awarded following a recent online order.

[Customer Service & Relations Team @relationspageCs]

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[Luke @Luke_parton95]

@BootsUK Hi Peter it’s not allowing me to send a dm

[Customer Service & Relations Team @relationspageCs]

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[Sophie 🩷 @sophienevs]

@BootsUK hi. I ordered essential milk needed for my newborn and no update or any idea when it’ll be delivered even with next day delivery that was due yesterday - can you help?

[Customer Service & Relations Team @relationspageCs]

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[Mizzy @mizzyp132]

@BootsUK Hi I have just been told on the phone that if you are to raise a complaint you don’t get a response back? What kind of complaint policy is that?