relayn

Your AI community manager. Everything to build great community.

[relayn @relaynio]

Relayn is live.

Nearly a year ago we got tired of watching support teams answer the same question for the 400th time.

Every "AI support bot" we tried had the same flaw. It only knows what you upload. Your team answers something in a better way, and the bot never learns it. Day 90 it's exactly as smart as day 1.

So we built the opposite. And then spent months making it actually work.

We could have shipped in three months. The bot answered questions. It also answered questions it had no business answering, learned things it shouldn't have, and confidently made things up when it didn't know. Nobody needs another bot like that in their server.

So we kept going. Rewrote how it decides what's worth learning. Taught it to hand off to a human instead of guessing. Ran it in real servers and fixed what broke.

Now it's ready to show. DM for free Pro plan.

→ https://t.co/Sv45gJqQeN

[relayn @relaynio]

🙍‍♂️: Can I talk to a human?
🤖: I can help! Let's try a few more steps first.

That's where trust in support bots dies, and your mods get the mess.

Relayn gets about 90% right. When it isn't sure, it hands off to a human instead of guessing.

When should a bot tag a mod?

[relayn @relaynio]

@Soulonchain_ 100% true. cm isn't just about engagement, they're the closest person to your users. if you only judge them by likes and messages, you miss the most useful part of the job 🫠

[relayn @relaynio]

@Ayomide_Nuella so true. people say what's broken\what's better often, and it just gets lost anyway. one simple thing that helps: a weekly 'top 5 things people asked or complained about' summary. takes less then 10 min, changes a lot

[relayn @relaynio]

@Kingtemi23 @flipcoingg @QuantumCM7 On "questions resolved" we'd add one habit: keep a running list of the questions that come up every week. That list is your best FAQ 🙌

[relayn @relaynio]

@Delegend_sol ohh if only someone built a thing that takes the repetitive stuff off cms' plates… someone should really get on that 👀

[relayn @relaynio]

@kanera_btc the pitch is annoying, but 50 people asking "how to connect wallet" right after are worse 💀

[relayn @relaynio]

Setup takes ~2 minutes: add the bot to your group, connect your docs, done.

It also picks up answers from your mods over time, so it gets better the more your team helps people.

[relayn @relaynio]

Your Telegram group asks the same questions as your Discord. Now Relayn answers both.

Same knowledge base. Same voice. Learns from your mods' replies.

Free to start → https://t.co/4yWiy0so71

[relayn @relaynio]

@yourbaes130 thank you!

[relayn @relaynio]

Relayn is live.

Nearly a year ago we got tired of watching support teams answer the same question for the 400th time.

Every "AI support bot" we tried had the same flaw. It only knows what you upload. Your team answers something in a better way, and the bot never learns it. Day 90 it's exactly as smart as day 1.

So we built the opposite. And then spent months making it actually work.

We could have shipped in three months. The bot answered questions. It also answered questions it had no business answering, learned things it shouldn't have, and confidently made things up when it didn't know. Nobody needs another bot like that in their server.

So we kept going. Rewrote how it decides what's worth learning. Taught it to hand off to a human instead of guessing. Ran it in real servers and fixed what broke.

Now it's ready to show. DM for free Pro plan.

→ https://t.co/Sv45gJqQeN

[relayn @relaynio]

@yourbaes130 🤝

[relayn @relaynio]

Moderators spend up to 3 hours a day answering the same questions.

"How do I withdraw?", "When is the next update?", "Why isn't my transaction going through?" — the same 20 questions make up 80% of all support messages in most Discord servers.

That's 15+ hours a week. Per moderator. On copy-paste replies.

Relayn handles the repetitive ones. Your team focuses on everything else.

[relayn @relaynio]

An FAQ bot knows what you told it.

An AI support bot knows what your team knows.

FAQ bots break the second someone asks a question slightly differently. They answer from a script — and if the script doesn't have it, the conversation dies.

AI support learns from context, understands intent, and gets smarter every day without you updating anything manually.

The difference is in whether your support gets better over time — or stays exactly where you left it on day one.

That's what we built Relayn for.

[relayn @relaynio]

Introducing Relayn.

An AI support bot for Discord & Telegram that learns from your moderators. Relayn watches how your team responds, remembers it, and handles the next one itself.

⌛ The longer it runs, the smarter it gets.

Launching this summer. DM us for Early access

[relayn @relaynio]

@vvsadkov Studio arc unlocked honestly. Excited to see what comes out of this, especially the advisory side. That's where the real value gets added and most people sleep on it 💯

[relayn @relaynio]

@agafondombrow 🤫