@makemytripcare You should remove this from your website if it's not being honored. Have you stopped taking calls on your customer care number completely?
@airindia Here's the response I got - "We would like to reiterate that as per our records, this ticket no was upgraded online through our website, where only the seats are upgraded to business class but the baggage weight remains the same of the previous economy class."
@airindia Your upgrade+ site mentions in two places that there is increased baggage allowance with the upgrade. Your terms and conditions say it too. Why isn't this being honored?
https://t.co/EQtmBiP9jb