@greyfinance look at the UETR code, locate the stuck funds at Clear Junction, and reject the transaction so it can actually bounce. Look at the data I sent!
@greyfinance Your customer care team is a complete joke. After escalation, "Bukola from Grey" just sent an email telling me to contact the sending bank to trace a "returning payment" and stated "not Clear Junction."
Bukola, READ THE TICKET. The sending bank (Emirates NBD) already
@greyfinance return because YOUR network hasn't returned it. The money is sitting in a Clear Junction suspense clearing layer because of your broken platform migrations. Stop telling me to contact Dubai. I need a Treasury Manager who actually understands banking infrastructure to manually
@greyfinance I am completely fed up with the nonsense your customer support team is giving me concerning a payment. Someone sent USD via SWIFT from Emirates NBD in Dubai over 10 days ago, and their bank has sent me official email confirmation that the money was successfully
@greyfinance@ClearJunction that has already left their network? The issue is from your side because you guys changed your GBP account settings and no longer accept SWIFT USD through Clear Junction, so my money is currently sitting trapped in your holding account or somewhere.
@greyfinance debited and released from their end. UETR tracking i did clearly shows the money has already landed with your partner network @ClearJunction Yet, your support is still giving me a stale script, telling me to tell the sender to initiate a reversal. How can a bank reverse a money
@greyfinance Someone sent me money for 3 days now and I haven't gotten it. Support is not willing to help neither are they giving me useful answer. You guys are passing me off, youre not even responding to your DMs @greyfinance
@bertanife@greyfinance Grey has given me this same issue three times now. My sender sends the money and a receipt like they always have, but suddenly Grey isn't receiving it. Every time, they give me this same response like it's scripted. Honestly, I'd advise switching to another service its annoying.