Stephen Sparrow

Focus on CP and Retail - Customer Centricity. Leader of Disruptive Marketing And yes, opinions are usually my own.

[Stephen Sparrow @retailbird]

what on earth is happening at @DietCoke - two different cases from @Costco get a pin hole leak in a can - found one when lifting the case, the other when moving cans to make room. Get a handle on your quality control!

[Stephen Sparrow @retailbird]

Wow - has @ring just shat the bed. Horrible/creepy #SuperBowl commercial, creepy AI 1st wave of IVR (Matt), useless 2nd wave IVR trying to be AI. And a new bill for $217 that I didn't authorize with "AI" tossed into the product name. Ring is another @amazon boat anchor

[Stephen Sparrow @retailbird]

Alert @GOP
Because you refused to keep control of dementia Don, I just paid a 45% #tariff on doors I ordered from Canada last year. They are under #CUSMA, but because @POTUS was feeling butt hurt he’s taxing Americans. You’ve done NOTHING to stop him. Not one vote for @GOP in '26

[Stephen Sparrow @retailbird]

Dear @BankofAmerica - dealing with your IVR is the most depressing and frustrating call I've made today. You can't get to an actual person without lying to the IVR (cause it's trying to help you???)

[Stephen Sparrow @retailbird]

just about everything in this @Lowes email screams out two things
1. "Try Home Depot, they can't be much worse"
2. "our loyalty team is being bonused on new criteria in 2026. Sorry if you feel we just don't care anymore"

e.g. buy $10k on 6/20 and your points expire in 10 days

[Stephen Sparrow @retailbird]

@HomeDepotCanada - you might want to check your servers

[Stephen Sparrow @retailbird]

Dear @HomeDepot - could you please connect me with your CFO or Fulfilment lead. For the second time, you're shipping my Ram Board (50 lbs, 38" high) almost 2500 miles to Seattle instead of say, shipping it from Seattle. At $65 list, I'm guessing you're taking a loss. #fail #HD

[Stephen Sparrow @retailbird]

NRF2026 – it’s coming. Are you ready? Is your team ready?
With 25 years of running experiences at NRF, I’m sharing my “must-do” actions to drive success at NRF. In part 1, we cover Budgeting and Year-End considerations. #NRF #NRF2026 #NRFbird

https://t.co/QheHfxvbBc

[Stephen Sparrow @retailbird]

And second level can't find a hole in the ground, let alone their arse. I invested $2000 in PAX and I'm getting the round around. What a wasted of money and time!

[Stephen Sparrow @retailbird]

Dear @IKEACanada - Family member here. You suck. Corner Pax Unit - pretty critical to get the distance from wall to standard Pax right - You'd agree?
How about 5 1/8, 4 1/4, or 3 7/8" from the wall? Each manual on-line and in-box says different.
This is totally unacceptable.

[Stephen Sparrow @retailbird]

and no one on your Family line can tell me what happens if I get the measurement wrong (e.g. the corner metal brackets won't fit properly.

[Stephen Sparrow @retailbird]

48 minutes with the first person and now transferred to second level who want me to go through the whole mess again. And the last person is arguing on metric conversion. Really???

[Stephen Sparrow @retailbird]

@AboutRogers love this @AboutRogers - how much your service sucks

[Stephen Sparrow @retailbird]

so let me see if I have this right @AboutRogers - you make me go through 8 steps when I call in to tell me that you're too busy to take my call. When I go on line, I'm 25 line - oops now 20 after waiting 35 minutes. You SOOO deserve to go out of business. Too bad no competition

[Stephen Sparrow @retailbird]

got transferred - now I'm in position 30 - I want @AboutRogers to know how much I appreciate being on vacation and being able to sit inside wasting a day because they are too cheap to staff up. Too bad no competition.

[Stephen Sparrow @retailbird]

https://t.co/YR8ujdUUBg? - 70 at my local store :-)

[Stephen Sparrow @retailbird]

Kudos to @HomeDepot for delivering a 50lb roll of RAM board to me, saving me a 80 mile round trip. I do question their #ecommerce / #Fulfillment #AI app that determined they could maximize their #retail margin by shipping it 2460+ miles and through at least 8 states by
@UPS

[PBS News @NewsHour]

A federal judge in New Jersey on Wednesday ordered Democratic Rep. LaMonica McIver released on her own recognizance during the congresswoman’s first court appearance on assault charges stemming from immigration officials’ attempt to arrest Newark’s mayor at a detention facility. https://t.co/9YwXOHjtQk

[Stephen Sparrow @retailbird]

There is useless, and then there is @HomeDepot IVR. multiple layers of "touch this key" that eventually loop you back to the 1st menu. Then has the balls to drop you in a customer satisfaction survey. Waste of time. Who thought this was a good way to compete with @Lowes ?

[Christiane Amanpour @amanpour]

Seriously folks, Ukraine (victim) says U.S. keeps toughening terms over its minerals, while Russia (aggressor) obfuscates, & demands conditions and concessions, even for a limited ceasefire in the Black Sea. Putin plays for time.

https://t.co/VCCtinDjqO
https://t.co/VCCtinDjqO