You can’t discount your way out of a bad first experience. That repeat-purchase email lands after everything that happened before it: https://t.co/jQwSNsJ37H
Delighted is shutting down. Your feedback program shouldn’t. We compared the best Delighted alternatives by use case - from simple surveys to full CX platforms: https://t.co/ZY7QQEBSrw
A rising NPS trend is one thing. Sustaining it is another. The 2026 NPS benchmark shows that while some industries are stabilizing, others are already losing ground again: https://t.co/gXPK8mMw3T
The interesting part of a CSAT benchmark is not just who leads. It is who is losing ground, who is catching up, and where the gaps are widening: https://t.co/mYG4jN7nxw
Why do CX digests often repeat the same themes? We analyzed thousands of feedback campaigns. Turns out it’s not the reporting, it’s how feedback behaves. Most surveys fall into four patterns: https://t.co/YkZCN017TS
Sometimes the problem isn’t your CX score. It’s the way you’re looking at it. New piece on cumulative vs. period-specific reporting: https://t.co/rCrXhNQ4Gg
Your only channel with a 100% open rate? The box. Turn unboxing into loyalty, UGC, and repeat sales with QR flows + Shopify automations: https://t.co/5JBQJ1qXvL
Ship insights faster with our new endpoint + a from-scratch API docs refresh for fewer steps to integrate (even for non-developers). Quickstart → https://t.co/pTaaGEq4S2
@VeteranROUSA Thanks for asking! Retently started in the US, where we still have our HQ and run our operations to stay close to US clients. The product is developed in Moldova, where our founding team is from.
Are your ecommerce product recommendations helping or creeping out your customers? Over-personalization is real. The result? Customer fatigue and lower engagement: https://t.co/982WlKamyT